GLG is the world’s insight network. We bring decision makers the insight it takes to get ahead. When leaders need to make informed decisions, GLG provides meaningful connections through our network of 1 million experts, the world’s largest and most varied source of first-hand expertise, with hundreds more recruited daily to tackle tomorrow’s questions. Our clients include thousands of the world’s best businesses, from Fortune 500 corporations to leading tech, professional services, and financial institutions. 

GLG provides an unparalleled trusted environment, with an industry-leading compliance framework built on integrity and trust that fuels our clients’ confidence to move forward. Our compliance standards are a major competitive differentiator and key component of our company’s culture. 

About the Team 

GLG is seeking a Manager to lead a team of client service professionals in our New York office. The Manager will be instrumental in building client relationships, a high-performance team culture and growing the book of business within GLG’s fast-growing Professional Service Firm segment.

Specific responsibilities include (but are not limited to): 

Build strong relationships and maximize revenue from the dedicated client offices, leading a dedicated service team to improve quality of service and exceed client expectations.
Build a high-performance team culture of exceeding business targets across commercial and service quality goals. Provide thoughtful support, guidance, and coaching for your team members as they progress in their careers.
Lead and coordinate staffing across the team’s opportunities, delivering excellent client service, and maximizing revenue and market share on all client opportunities .
Drive continuous service improvement through close coaching, role-modelling and adherence to best practices guidelines and workflows, managing to key service quality indicators .
Build strong trusting relationships with key client users in the dedicated offices driving client engagement and retention through outreach, live and in-person meetings as well as client events.
Track team performance and create plans to accelerate revenue growth.
Demonstrate deep understanding of consulting clients’ needs and find ways to meet or exceed these expectations.
Collaborate with the Member Success team to ensure a positive experience for GLG network members (industry experts).
Collaborate with leadership to support strategic, operational, and talent initiatives by contributing to problem solving, testing and implementation. 
Champion change and build buy-in for change amongst team. Exemplify GLG leadership and culture in and outside the team. 
Ensure adherence to GLG compliance, standards, and values.

An ideal candidate will have the following:

Proven ability to manage and motivate a team of client service professionals.
5-8 years of client service- or consulting experience, minimum 2 years of direct management experience.
Experience fostering strong client relationships and winning back users/teams
Exposure to consulting firms is a significant plus.
Results-oriented focus and track record of business growth/turnaround.
Ability to thrive in a fast-paced, competitive, and service-oriented work environment. 
Excel in a metrics-driven, entrepreneurial, and demanding environment.
Passion for problem solving and delighting clients.
Curious, experimental, and adaptive.
Outstanding communication skills and proven ability to engage senior professionals.
Bachelors degree (required).

What We Offer:

Benefits: All U.S. GLGers also have access to benefits such as:

Comprehensive medical, dental and vision coverage effective on your first day of employment
Flexible paid time off. No pre-determined limits on vacation time, plus 10 company holidays
401(k) and Roth 401(k) plans with an employer match (subject to annual limits & vesting)
Tuition reimbursement program for eligible courses including language skills courses
Paid parental leave, adoption and surrogacy reimbursement
Free wellbeing support with the Calm app, Maven and EAP, and free long-term therapy & counselling assistance through Pathways
Other work perks and benefits available based on final job location

Compensation: GLG is committed to fair and equitable compensation practices. Actual compensation is based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. Certain roles may also be eligible for incentive compensation.

The anticipated hiring base salary range for this role is:

$80,580—$105,000 USD

About GLG / Gerson Lehrman Group

GLG is the world’s insight network. Our clients rely on GLG’s global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day).

We serve thousands of the world’s best businesses, from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions. We connect our clients to the world’s largest and most varied source of first-hand expertise, including executives, scientists, academics, former public-sector leaders, and the foremost subject matter specialists.

GLG’s industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company’s culture.

To learn more, visit www.GLGinsights.com.

Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.