<div><p>GitLab is an open-core software company that develops the most comprehensive <a href="https://about.gitlab.com/solutions/devops-platform">AI-powered DevSecOps Platform</a>, used by more than 100,000 organizations. Our <a href="https://about.gitlab.com/company/mission">mission</a> is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining whats possible in software development. Thanks to products like <a href="https://about.gitlab.com/gitlab-duo/">Duo Enterprise</a> and <a href="https://about.gitlab.com/blog/gitlab-duo-agent-platform-what-is-next-for-intelligent-devsecops/">Duo Agent Platform</a>, customers get AI benefits at every stage of the SDLC. </p> <p>The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our <a href="https://handbook.gitlab.com/handbook/values/">values</a> and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. <a href="https://www.youtube.com/watch?v=OuZIb5zszQI">Co-create the future with us</a> as we build technology that transforms how the world develops software.</p></div><h2><strong>An overview of this role</strong></h2> <p>Were looking for a strategic and experienced Sr. Manager to lead and scale our Professional Services Program Delivery organization. In this role, youll be responsible for defining the vision and strategy for project management excellence across the entire Professional Services organization, leading multiple teams of project and program managers, and driving transformational improvements that enable exceptional customer outcomes at scale. Youll partner with senior leadership to shape the future of our delivery capabilities while ensuring consistent, high-quality execution across our global customer portfolio.</p> <h2><strong>About the Role</strong></h2> <p>The Sr. Manager, Professional Services Program Delivery will provide strategic leadership for our Program Delivery organization, overseeing multiple teams and ensuring excellence in project delivery across all customer engagements. This role requires a strategic thinker who can balance operational excellence with long-term organizational growth, while building and developing high-performing teams that deliver exceptional value to our customers.</p> <h2><strong>What Youll Do</strong></h2> <ul> <li>Define and execute the strategic vision for Professional Services program delivery, establishing frameworks, methodologies, and best practices that scale across the organization and drive continuous improvement</li> <li>Lead and develop multiple teams of project and program managers, including direct management of team leads and managers, while fostering a culture of excellence, collaboration, and professional growth</li> <li>Oversee the entire portfolio of Professional Services customer projects, ensuring strategic alignment with business objectives, optimal resource utilization, and exceptional delivery outcomes that drive customer success and revenue growth</li> <li>Partner with senior leadership across Professional Services, Sales, Product, and Engineering to align delivery capabilities with business strategy, identify opportunities for service expansion, and drive organizational transformation</li> <li>Establish and monitor key performance indicators (KPIs) and metrics to measure delivery effectiveness, customer satisfaction, and team performance, using data-driven insights to drive strategic decisions and operational improvements</li> <li>Architect and implement enterprise-level resource management strategies in partnership with PS Operations and technical leadership, optimizing talent deployment, capacity planning, and skill development across the organization</li> <li>Lead strategic risk management initiatives by establishing proactive identification and mitigation frameworks that protect customer relationships, project outcomes, and organizational reputation</li> <li>Drive executive-level communication and stakeholder management, representing Program Delivery in strategic discussions and ensuring transparency across all organizational levels</li> <li>Champion innovation in delivery methodologies, tools, and processes, staying ahead of industry trends and positioning GitLab as a leader in Professional Services delivery</li> <li>Build strategic partnerships with customers and serve as an escalation point for complex delivery challenges, ensuring resolution and continuous improvement</li> </ul> <h2><strong>What Youll Bring</strong></h2> <ul> <li>A Bachelors degree in Business, Administration, or a related field (Masters degree preferred)</li> <li>A minimum of seven years of experience in a leadership position, with at least three years managing managers or leading multiple teams</li> <li>Deep expertise in DevOps, cloud technologies, and software delivery methodologies with proven ability to translate technical concepts into business value</li> <li>A minimum of ten years of experience in the technology services or professional services industry</li> <li>Project Management Professional (PMP) Certification or equivalent advanced certification (required)</li> <li>Proven track record of building, scaling, and leading high-performing delivery organizations in fast-growth environments</li> <li>Demonstrated experience defining and executing strategic initiatives that drive organizational transformation and measurable business outcomes</li> <li>Executive-level communication and influencing skills with ability to present to C-suite stakeholders</li> <li>Strong financial acumen with experience managing P&amp;L, budgets, and resource optimization at scale</li> <li>Experience implementing and scaling project management methodologies, tools, and governance frameworks across large organizations</li> <li>Ability to thrive in ambiguity and drive results in a fast-paced, rapidly changing environment</li> </ul> <h4><strong>How GitLab will support you</strong></h4> <ul> <li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/" target="_blank">Benefits to support your health, finances, and well-being</a></li> <li><a href="https://handbook.gitlab.com/handbook/people-group/paid-time-off/" target="_blank">Flexible Paid Time Off</a> </li> <li><a href="https://about.gitlab.com/company/culture/inclusion/erg-guide/#:~:text=Definition%20of%20the%20TMRG%20%2D%20Team%20Member%20Resource%20Groups,-TMRGs%20are%20voluntary&amp;text=The%20purpose%20for%20this%20type,developing%20the%20sense%20of%20belonging." target="_blank">Team Member Resource Groups</a></li> <li><a href="https://handbook.gitlab.com/handbook/total-rewards/stock-options/" target="_blank">Equity Compensation &amp; Employee Stock Purchase Plan</a></li> <li><a href="https://handbook.gitlab.com/handbook/people-group/learning-and-development/growth-and-development/" target="_blank">Growth and Development Fund</a></li> <li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave" target="_blank">Parental leave</a> </li> <li><a href="https://handbook.gitlab.com/handbook/finance/expenses/#equipment" target="_blank">Home office</a> support</li> </ul> <p>Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from <a href="https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups">underrepresented groups</a> are less likely to apply to a job unless they meet every single qualification. If youre excited about this role, please apply and allow our recruiters to assess your application.</p><div><div><div><p><em>The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the roles base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our <a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/">benefits</a><span> and </span><a href="https://about.gitlab.com/handbook/stock-options/">equity</a>. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.</em></p></div><div>United States Salary Range</div><div><span>$145,600</span><span>—</span><span>$312,000 USD</span></div></div></div><div><hr /> <p><strong>Country Hiring Guidelines: </strong>GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  </p> <p><strong>Privacy Policy: </strong>Please review our <a href="https://handbook.gitlab.com/handbook/hiring/candidate-faq/recruitment-privacy-policy/" target="_blank">Recruitment Privacy Policy.</a> Your privacy is important to us.</p> <p>GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also <a href="https://about.gitlab.com/handbook/people-policies/inc-usa/#equal-employment-opportunity-policy" target="_blank">GitLab’s EEO Policy</a> and <a href="https://about.gitlab.com/handbook/labor-and-employment-notices/#eeoc-us-equal-employment-opportunity-commission-notices" target="_blank">EEO is the Law</a>. If you have a disability or special need that requires <a href="https://about.gitlab.com/handbook/people-policies/inc-usa/#reasonable-accommodation" target="_blank">accommodation</a>, please let us know during the <a href="https://about.gitlab.com/handbook/hiring/interviewing/#adjustments-to-our-interview-process" target="_blank">recruiting process</a>.</p></div>