About the Company Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offering a wide range of simple, reliable, and secure crypto products and services to individuals and institutions in over 70 countries. Our mission is to unlock the next era of financial, creative, and personal freedom by providing trusted access to the decentralized future. We envision a world where crypto reshapes the global financial system, internet, and money to create greater choice, independence, and opportunity for all — bridging traditional finance with the emerging cryptoeconomy in a way that is more open, fair, and secure. The Department: Wallet Operations The Role: Senior Associate, Custody Operations Our team is looking for a highly motivated and trustworthy professional to support our rapidly growing business. In this role, you will support our Custody Operations team by owning operational processes for our custody solutions, while also being responsible for the development, design, and implementation of new processes or enhancements to existing ones. The candidate will also seek to understand the depths of our custody solutions and use this knowledge to add value in cross functional, firmwide, or customer initiatives. This role is required to be in person 5 days per week at our New York City, NY office. Responsibilities: <ul> <li>Manage the execution of the company’s daily custody operations. This may include multiple times per week trips to various secured facilities. The candidate must be able to consistently ensure the end-to-end operations process requirements are met.</li> <li>Own, develop, and execute scalable and repeatable digital asset custody processes and controls related to, but not limited to the following:</li> <ul> <li>Inventory Management, specifically of hardware and software.</li> <li>External Reporting, including to auditors and regulatory examiners on custody processes, controls and data.</li> <li>Digital Asset Movement, between Gemini’s various wallet tiers or entities to meet regulatory requirements and uphold digital asset security. </li> <li>Disaster Recovery and Business Continuity management for Gemini’s custody of digital assets.</li> <li>Policy and Procedure Management, for core processes related to the custody of digital assets.</li> </ul> <li>Design, implement, and execute testing strategies to support new product or feature launches, and/or help triage customer issues.</li> <li>Lead cross-functional efforts in project execution with clear communication as well as expected and achieved outcomes.</li> <li>Assist in the management of vendors that are relied upon for Gemini’s custody solutions, as well as participation in budgeting exercises. </li> <li>Work with product, engineering, and data teams to develop requirements and/or provide feedback on new products or features or issues to ensure we maintain efficiency and security of our custody processes while meeting customer needs.</li> <li>Help establish Key Performance and Key Risk Indicators related to our custody solutions and processes and develop solutions for when goals are not being met. </li> <li>Assist in company wide strategic initiatives that may impact how we need to adapt our digital asset custody approaches.</li> <li>Drive business development opportunities by responding to due diligence questionnaires or engaging with customers in meetings to help them better understand our custody solutions and capabilities. </li> <li>Engage directly with regulators and/or auditors to help them better understand our custody processes and controls in order to successfully pass exams and audits.</li> <li>Support on-call efforts through being responsive and available 24/7/365.</li> </ul> Minimum Qualifications: <ul> <li>Bachelor’s degree.</li> <li>6+ years of experience in a professional work environment with a heavy dose of teaming. </li> <li>Based in the New York City area.</li> <li>Meticulous attention to detail with a security first mindset.</li> <li>Expert communication skills.</li> <li>Strong logistics and calendar management skills.</li> <li>Experience with policy and procedure development and documentation.</li> <li>Established track record of owning processes and ensuring objectives are met.</li> <li>Strong organizational, and time management skills; ability to manage tight deadlines and responsibilities effectively; ability to multitask and work successfully under pressure; ability to communicate and collaborate with all organizational departments and levels; ability to articulate plan with defined problems and definition of done, and execute.</li> <li>Willingness to take on new challenges, responsibilities, and assignments.</li> <li>Strong project execution and/or management skills (setting goals, milestones, timelines and driving execution accordingly).</li> <li>Experience with data analysis.</li> <li>Willingness to be in an on-call rotation and support other on-call teams with triaging customer facing issues.</li> <li>Willingness to travel and work in various locations and environments with limited notice.</li> <li>Willingness and ability to work on weekends and holidays (non-remote).</li> </ul> Preferred Qualifications: <ul> <li>4+ years of experience in management consulting, process improvement consulting, or crypto operations.</li> <li>Experience with executive management.</li> <li>Experience with business continuity and/or disaster recovery programs, including security incident planning and management.</li> <li>Experience with direct customer engagement.</li> <li>Evidence of strong independent planning and execution.</li> <li>Experience with SQL or databases.</li> <li>Desire to work within a diverse, collaborative, and driven professional environment.</li> </ul> <div>It Pays to Work Here</div> <div> </div> <div>The compensation &amp; benefits package for this role includes:</div> <ul> <li>Competitive starting salary</li> <li>A discretionary annual bonus</li> <li>Long-term incentive in the form of a new hire equity grant</li> <li>Comprehensive health plans</li> <li>401K with company matching</li> <li>Paid Parental Leave</li> <li>Flexible time off</li> </ul> Salary Range: The base salary range for this role is between $92,400 - $132,000 in the State of New York, the State of California and the State of Washington. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data. In the United States, employees within the New York, Seattle, and Miami metropolitan areas are expected to work from the designated office twice a week, unless there is a job-specific requirement to be in the office every workday. We believe our hybrid approach for those near our NYC, Seattle, and Miami offices increases productivity through more in-person collaboration where possible. Employees outside of these areas are considered part of our remote-first workforce. At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know. #LI-MW1 #LI-ONSITE