GE Healthcare
3 days ago
Job Description Summary
The Program Operations Coordinator plays a key technical role in fostering strong relationships with both external customers and internal teams. This position collaborates closely with development, pre-sales technical, and commercial sales teams to support and drive the adoption of our solutions. Additionally, the coordinator is responsible for managing order intake and processing for the Digital Health Portfolio, as well as leading customer expansion projects through effective project management.Job Description
Responsibilities
Establish a deep understanding of GE HealthCare products and our customers’ business and technical needs to design a software configuration that will support their strategic vision.
Foster a “trusted technical advisor” relationship with our customer’s clinical and technical teams that drives customer confidence and loyalty.
Gain deep understanding of our vendor partner products and how they integrate into the GE HealthCare Monitoring ecosystem
Communicate scope with our vendor partners in order to obtain proper scope and requirements
Design customer facing quotes on behalf of the sales team
Participate in funnel management in partnership with sales directors
Create detailed configurations which includes providing clear and concise project notes, VM Specifications and Architectural diagrams.
Assist the GE HealthCare team with any Tender/RFP responses when required.
Provide team input to value proposition creation & testing of solution offerings to marketing.
Assist with the solution architecture framework to support solution selling at an enterprise level. Work as a team member to provide product vision, define system and application architecture improvements, and help identify problem areas.
Work as a team member to engage with sales cycle problem-solving across the sales landscape.
Assist sales representative in designing & proposing change across large platforms / functional areas utilizing appropriate GE solutions
Provide deep Software technical architecture expertise to ensure proper solution design
Ability to prioritize information for decision making. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
Ability to discuss customers virtual architecture and have knowledge around High Availability, Disaster Recovery, and common IT principles.
Responsible for working with order management to ensure our vendor partners receive POs and that GEHC is recognizing revenue on time
Project manage current customer expansion projects
Experience in working with Excel, OneNote and PowerPoint to produce configurations based on catalogue numbers that are needed for a complete solution.
Maintain the highest possible personal standards and ethics.
Awareness of competition in the market & how to differentiate GE from competition.
Work with core GE HealthCare teams – Marketing, Engineering, Product, and Service when designing complex solutions.
Participate in Sales to Delivery handoff meetings to ensure Professional services team has a clear picture of what was designed and sold.
Excellent written and verbal communication skills
A Team member that is Confident, articulate, and with professional speaking abilities to all customer levels.
Qualifications
Bachelor’s Degree in business, science, engineering, technology, healthcare.
3+ years of software industry technical experience.
2+ years in commercial services or software experience.
2+ years in project management
Must be willing to travel to customer sites and meetings.
This position can be based remotely in the continental US.
Desired Characteristics
Demonstrated industry knowledge and skillset in Enterprise Patient Monitoring
Demonstrated interpersonal skills, including creativity and curiosity with ability to effectively communicate and influence solution direction to both technical and non-technical audiences alike across all organizational levels.
Technical acumen to understand complex concepts and translate in a way that businesses or industry can understand.
Demonstrated problem solving and creative skills, ability to exercise sound judgment and make decisions based on market and customer trends – go beyond the status quo as a team member.
Ability to deal with ambiguity, strategic agility, manage diversity and drive for results.
Strong technical solutions and integration skills.
Demonstrated and proven structured and organizational skills.
Highly motivated and passionate self-starter.
Innovated thinker who is able to blend technology and business strategy to develop compelling solution proposals.
Prescriptive in recommending solution architectures and implementation approach to enhance delivery of solution mapping of the GEHC software portfolio.
Expert in software solution and integration approaches.
Able to solve complex problems and develop innovated solutions to meet customer’s needs
Able to consult customer on alignment of outcomes and desired technical solutions.
Experience working with cloud-based solutions & familiarity with cloud computing concepts.
Additional Information
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No