Job Description Summary

The Order Management Specialist plays a critical role in ensuring the smooth and efficient processing of customer orders from initiation to delivery. This position is responsible for managing the end-to-end order lifecycle, including order entry, validation, tracking, and issue resolution. The specialist collaborates closely with internal teams such as Sales, Logistics, Finance, and Customer Service to ensure timely and accurate fulfillment of customer requirements.

Job Description

Essential Responsibilities

• Process and manage customer orders in ERP systems with accuracy and efficiency.

• Plan and pro-actively manage the entire process of fulfilling a customer contract from Order Entry to Collection to ensure that customer requirements are met.

• Establish and maintain communication with the appropriate individuals throughout the process (OTR Regional Mgr, Install Specialist, OTR Logistics, Installation coordinator, application coordinator, Finance, 6 Sigma...).

• Order Entry and backlog quality. Implement changes as required for each project followed. Optimize Sales transfers.

• Monitor the Customer Plan versus actual to pro-actively reduce Span in the Customer Order Fulfillment grounded on SCOT optimization. Backlog management.

• Ensure orders validation, compliance and approvals before Order Entry.

• Maintain accurate records of orders, returns, and customer interactions.

• Own and update timely key dates using local operating mechanisms and reports

• Reviews Weekly Business Sales.

• Set up contract review with Finance/OTR Regional Manager.

• Daily follow up of customer credit documentation and inventory

• Give shipping and billing instructions in accordance with contracts terms and conditions.

• Follow shipment, installation, application via reports.

• Follow up on collections issues due to OTR.

• Coordinate with warehouse and logistics teams to ensure timely shipment and delivery.

Qualifications/Requirements

• Bachelors degree OR Associates degree OR high school diploma and 5 years related experience in order management, customer service, or supply chain operations.

• Proficiency in ERP systems (e.g., SAP, Oracle) and Microsoft Office Suite.

Desired Characteristics

• Proficiency in ERP systems (e.g., SAP, Oracle) and Microsoft Office Suite.

• Strong verbal and written communication skills

• Ability to work in a fast-paced environment

• Need to be able to prioritize work and multi-task

• Proactively follow up on open issues

• Basic accounting skills

• Previous GE Healthcare experience

• Current or previous experience in a project management, customer relations or order management role

• Previous experience supporting Sales or Service teams

• Proven ability to build relationships with remote colleagues

• Demonstrated aptitude and success in fostering solid, value-based relationships with internal and external customers

• Ability to work extended hours and weekends during peak times of the year

Additional Information

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.