Job Description Summary

The Area Service Leader role is responsible to implement the service strategy for the specific site/or specific local geographic area. This role will drive the achievement of all operational and commercial business objectives through leading and coaching a mix of technical teams that may consist of Biomedical Technicians, Field Engineers, and/or Program Coordinators. This role will partner with the Market Service Director in the market as well as the local commercial account community and other peer management staff for the area in executing on business growth and driving customer satisfaction with our customers. This role will serve as a point of contact for local critical customer issues in matters related to service and customer support for the sites or area of business, they are responsible for. This role is key in developing strong relationships both internally and externally to improve outcomes for customers as well as market and order visibility, market share, and profitability.

This is primarily a remote position in Appleton/Neenah, WI area with some customer site visits. Therefore, the candidate needs to live or be willing to relocate to this area.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Essential Responsibilities

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer · Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area

• Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline

• Responsible for all resources, and logistics required to perform services and maintenance activities on customers site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering.

• A job at this level requires a people leader with ability to hire and develop talent. Includes direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

• Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.

• Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.

• Functions with some autonomy but guided by established policies or review of end results. 

• The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

Required Qualifications

• Bachelors degree from an accredited university, college, or military education program (OR high school diploma/GED with at least 6 years of experience in servicing biomedical equipment)

• Five years or more of Biomedical Technology and/or Imaging Leadership experience required.

• Previous experience servicing Biomedical Technology required.    

Desired Characteristics

• MBA or Master’s degree and previous field sales or field service experience.

• Proven leadership and ability to orchestrate resources and motivate teams.

• Direct customer relationship experience.

• Strong business acumen.

• An inclusive leader that builds a connection to the workforce through personal involvement and
  trust.

• Proven ability to influence and drive change through exceptional written and verbal
  communication skills and able to effectively communicate across a distributed workforce.

• Demonstrated tendency to challenge the status quo and drive constant improvement in process
  and ability to achieve organizational goals.

• Understanding of customer/marketplace and drivers that influence customer behavior.

• Ability to resolve complex issues within functional area and area of expertise.

• Ability to develop and execute multiple priorities and approaches to meet objectives.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity. 

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support. 

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While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.