Implementation,IC,SAAS,TPRM<p><a href="https://www.gatekeeperhq.com/">Gatekeeper</a> is the ONLY unified contract &amp; third-party risk management platform that protects compliance-centric organisations by delivering company-wide control to reduce risk and cost. Powered by our AI engine, LuminIQ, we embed risk checks, accelerate contracting, and surface savings in one platform - helping lean teams stay compliant, efficient, and audit-ready.</p><p>Gatekeeper has achieved consistent, profitable growth year-over-year, serving <a href="https://www.gatekeeperhq.com/customers">customer</a>s such as Ford, The Telegraph, Autotrader, SumUp, Crocs, and Funding Circle. Following investment from  <a href="https://www.prweb.com/releases/gatekeeper-announces-strategic-growth-investment-from-vista-equity-partners-301956970.html">Vista Equity Partners</a>, we’re expanding our global Professional Services function and we’re looking for a Senior Implementation Consultant to help shape the next generation of delivery excellence.<br /><br /><em>Note: This is a fully remote position, open to candidates based in the UK.</em></p><em><br /></em><h2>ROLE OVERVIEW</h2><p><br /></p><p>As a Senior Implementation Consultant, you will play a strategic and hands-on role in delivering transformative customer implementations. You’ll act as both a trusted advisor to enterprise customers and a mentor to other consultants - driving measurable success, AI-led optimisation, and continuous improvement across our delivery practice.</p><p>This is not just about onboarding software. It’s about helping customers transform the way they manage compliance, risk, and supplier relationships, powered by Gatekeeper’s AI-first platform.</p><h2>WHAT YOU’LL DO</h2><h3><br /></h3><h3>Customer Delivery &amp; Strategic Advisory</h3><ul><li><p>Lead complex, enterprise-grade implementations end-to-end - from discovery to configuration, rollout, and optimisation.</p></li><li><p>Translate business processes into scalable, automated Gatekeeper workflows, embedding LuminIQ’s AI and analytics capabilities.</p></li><li><p>Design measurable success criteria (TTFV, ROI, adoption rates, renewal risk) and report progress through data-led insights.</p></li><li><p>Partner closely with Account Directors and Technical Account Managers to ensure seamless delivery and post-go-live health.</p></li><li><p>Facilitate solution design workshops and executive-level reviews that align technical outcomes to strategic objectives.<br /><br /></p></li></ul><h3>AI, Automation &amp; Data</h3><ul><li><p>Create AI prompt frameworks and scalable automations that improve process efficiency and user experience.</p></li><li><p>Analyse customer data, translating metrics into business value (ROI, savings, and utilisation).</p></li><li><p>Support the continuous evolution of Gatekeeper’s AI capabilities through product feedback and pilot projects.<br /><br /></p></li></ul><h3>Commercial &amp; Cross-Functional Collaboration</h3><ul><li><p>Identify opportunities for expansion (upsell/cross-sell) by recognising patterns in usage, AI adoption, and business impact.</p></li><li><p>Collaborate with Product to share customer insights and shape platform evolution.</p></li><li><p>Act as a bridge between customer needs and Gatekeeper’s technical roadmap, influencing improvements that scale value.<br /><br /></p></li></ul><h3>Continuous Improvement &amp; Innovation</h3><ul><li><p>Regularly review and refine delivery methodologies to reduce implementation time, risk, and effort.</p></li><li><p>Stay at the forefront of AI, SaaS delivery, and automation trends, continuously experimenting and sharing learning.</p></li></ul><ul><li><p>5+ years’ experience in software implementation or Professional Services roles within SaaS, ideally in CLM, Procurement, or Risk Management technology.</p></li><li><p>Demonstrable history of leading high-impact projects, delivering measurable value, and improving client satisfaction metrics.</p></li><li><p>Proven track record of mentoring or leading peers, even in an informal capacity.</p></li><li><p>Strong grounding in data analysis, workflow logic, and configuration management.</p></li><li><p>Deep understanding of SaaS customer success models, value realisation, and ARR growth levers.</p></li><li><p>Exposure to AI-enabled workflows or automation platforms preferred.</p></li></ul><h2><br /></h2><h2>Nice to Have</h2><ul><li><p>Experience with Vendor Management or Contract Lifecycle Management (CLM) platforms.</p></li><li><p>Familiarity with BI tools (e.g., Power BI, Looker, Tableau) or SQL for reporting and analytics.</p></li><li><p>Exposure to change management or enablement strategy within enterprise SaaS.</p></li></ul><p><br /></p><p>This role is ideal for someone who:</p><ul><li><p>Has a consulting mindset and can think both strategically and technically.</p></li><li><p>Is commercially sharp, understanding both customer outcomes and company growth levers.</p></li><li><p>Is energised by innovation, especially in AI, automation, and digital transformation.</p></li></ul><ul><li>Generous remuneration.</li><li>Flexible working hours: design your work schedule to match your lifestyle.</li><li>100% remote working: live and work wherever you like - no more commutes.</li><li>Learning &amp; Development opportunities for lifelong learners.</li><li>Generous holiday policy.</li><li>Monthly Health &amp; Wellbeing perk to cover health/dental insurance.</li><li>Free subscription to an online therapy and mental wellbeing platform.</li><li>Gatekeeper for Good: match funding to support non-profit organisations in your local community.</li><li>Technology: we provide everything you need to do your best work</li><li>Gatekeeper retreats.</li></ul>We live by our company <a href="https://www.gatekeeperhq.com/vision_and_values">vision and values</a>. If these ring true to you, then we’d like to talk to you.<br /><br />Gatekeeper offers a diverse and multicultural working environment, currently spanning 18 countries. We respect each other’s differences and welcome candidates from all backgrounds.