Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating  in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.Here at Funding Societies | Modalku we live by our core values GETFS:<ul> <li> Grow Relentlessly: Strive to become our best, most authentic selves.</li> <li> Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.</li> <li> Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.</li> <li> Focus on Impact: Create impact through bias for action and tangible results.</li> <li> Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.</li> </ul>We’re looking for a customer-centric teammate with a strong drive for continuous improvement to join our lean and dynamic CX team, which primarily supports our investment products.In this role, you’ll engage leads throughout the conversion funnel, guiding them into becoming potential investors while ensuring a smooth and impactful customer journey. You’ll thrive here if you enjoy collaborating in a fast-paced, growth-driven start-up environment.What you will do: <ul> <li>Delivering a best in class customer experience in person and via our omni-channel support. Engaging customers with speed, empathy and effectiveness, while building trust-based and enduring relationships.</li> <li>On-boarding customers by processing their applications and performing KYC checks. </li> <li>Perform any day-to-day operational tasks under CX team’s portfolio. </li> <li>Assist in preparing reports.</li> <li>Taking ownership of customer success metrics, from a company to a personal level.</li> <li>Demonstrating strong personal values and a commitment that is in line with our mission and company values.</li> </ul>What we are looking for:<ul> <li>Have 1 - 2 years experience in Customer Experience or Customer Support.</li> <li>Fluency in written and spoken English and Malay. Fluency in Chinese will be a huge added advantage. </li> <li>Experience in both handling customers’ inquiries and operation will be an added advantage. </li> <li>Experience in Excel and report preparation. </li> <li>Good critical thinking skills, self-motivated, meticulous and able to work independently to achieve defined targets.</li> <li>Persuasive and possesses strong inter-personal skills and able to maintain strong client relationships.</li> <li>You’re the first to roll up your sleeve in any BAU and ad-hoc tasks.</li> <li>Having experience in the financial services or fintech industries will be an advantage.</li> </ul>What it is in for you:<ul> <li>Explore and contribute to continuous improvement projects.</li> <li>Solve problems and challenge the status quo in our daily tasks. </li> <li>Discretion on how to apply a vast array of metrics and data to solve challenging and interesting problems.</li> <li>Assist Managers on all things that impact the customer experience, including process, automation, UI/UX and much more.</li> </ul>

Funding Societies

Customer Experience Executive

Funding Societies

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