At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.

We are seeking a highly motivated and experienced IT Support Specialist to join our growing IT team. This role is heavily focused on providing day-to-day technical support to our end-users, managing and resolving help desk tickets, and ensuring a smooth and productive technology experience across the company. You will be a key point of contact for employees, providing technical assistance in person, via phone, and remotely. A solid understanding of networking principles is essential for this role, as youll be involved in troubleshooting connectivity issues and working with our existing network infrastructure.

What you’ll be doing:

Provide technical support to end-users for hardware, software, and network-related issues.
Manage and resolve help desk tickets in a timely and efficient manner, escalating complex issues as needed.
Troubleshoot and resolve technical problems, including desktop support, application issues, and network connectivity problems.
Set up and configure workstations, laptops, and other end-user devices.
Maintain and update IT documentation.
Collaborate with other IT team members to ensure a seamless end-user experience.
Networking Responsibilities: Troubleshoot network connectivity issues, including VPN access and firewall-related problems. Work with existing network infrastructure (Cisco Meraki, Fortinet).
Participate in small IT projects and initiatives..

Who you are:

3+ years of experience in IT support or a related field.
Proven experience providing excellent customer service and technical support.
Strong troubleshooting and problem-solving skills.
Experience with help desk ticketing systems.
Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
Self-starter with a strong work ethic and a goal-oriented approach.
Ability to work independently and as part of a team.
JAMF, Intune, Slack, SAAS expertise is mandatory
Networking Skills (Required): Familiarity with Cisco Meraki and Fortinet products, basic networking principles, VPN, and firewalls. Practical experience is a plus.
Optional: Relevant certifications (e.g., CompTIA A+, Microsoft certifications)

Who we are:

FourKites®, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites’ Intelligent Control Tower™ breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks, and optimize performance across As the leader in AI-driven supply chain transformation, FourKites pioneered the Intelligent Control Tower™ powered by the world’s largest real-time visibility network. Our platform creates comprehensive digital twins of your supply chain with AI-powered digital workers to automate resolution, improve collaboration and drive outcomes across all stakeholders. Unlike traditional control towers, we enable true real-time execution and intelligent fulfillment, transforming both your supply and customer.

Benefits

Medical benefits start on first day of employment
36 PTO days( Sick, Casual and Earned) , 5 recharge days, 2 volunteer days
Home Office setups and Technology reimbursement
Lifestyle & Family benefits
Annual Swags/ Festive Swags
Ongoing learning & development opportunities ( Professional development program, Toast Master club etc.)