<div><div><div><div><div><div><div><p><b>FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.</b></p><p></p><p><b>At FORTNA, we believe in fostering a workplace that isnt just a job but a movement – a collective effort to redefine success and transform challenges into opportunities. Join the Movement encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves. Our Team. Our Passion. Our Approach. </b></p><p></p></div></div></div></div></div></div></div><h1></h1><p><b>Location: Netherlands / Germany</b></p><h2></h2><h2>Join the Movement</h2><p></p><p>At <b>FORTNA</b>, we design, develop, and support world-class supply chain solutions that power the future of logistics. Our mission is to help leading companies move goods faster, smarter, and more reliably through automation, advanced software, and engineering expertise.</p><p>As a <b>Senior Customer Support Software Engineer</b>, you’ll be at the frontline of technical excellence. You will provide <b>Level 3 support</b> to our clients, leveraging your strong background in software development, networking, and customer-facing technical support. Working in a fast-paced environment, you’ll collaborate with internal and external teams to resolve issues, drive improvements, and ensure client success.</p><h2>The Role</h2><p>This senior-level role requires a deep understanding of <b>Java/J2EE, Spring frameworks, SQL, and distributed architectures</b>. You’ll troubleshoot critical client issues, maintain high-quality code, and serve as a trusted partner to our customers. By combining problem-solving skills with strong communication, you’ll ensure smooth operations and long-term client satisfaction.</p><p><i>Note: This position may require an 8–10 hour weekend shift (Saturday &amp; Sunday), with 2–3 weekdays off depending on the shift schedule.</i></p><h2>Key Responsibilities</h2><ul><li><p>Provide <b>Level 3 technical support</b> for Fortna clients.</p></li><li><p>Participate in on-call rotations, troubleshoot issues, and implement permanent fixes.</p></li><li><p>Collaborate with internal product, engineering, and development teams to resolve complex problems.</p></li><li><p>Maintain <b>high-quality software code and documentation</b>.</p></li><li><p>Deliver <b>remote support and troubleshooting</b> for client systems.</p></li><li><p>Prioritize and execute tasks effectively in high-pressure environments.</p></li><li><p>Actively contribute to a <b>collaborative, team-oriented culture</b>.</p></li><li><p>Communicate clearly and effectively with customers, stakeholders, and colleagues.</p></li></ul><h2>Qualifications</h2><ul><li><p>Bachelor’s degree in <b>Computer Science</b> or related field.</p></li><li><p><b>5–6 years</b> of direct software customer support and development experience.</p></li><li><p><b>4+ years</b> in <b>Core Java/J2EE</b>, with strong knowledge of <b>Spring, Spring Boot, Hibernate, and Spring Data JPA</b>.</p></li><li><p>Strong SQL skills; experience with <b>Oracle</b> or other major databases.</p></li><li><p>Experience with <b>Web Services, Microservices architecture, REST APIs</b>, and unit testing frameworks.</p></li><li><p>Understanding of <b>distributed architectures</b> and design patterns.</p></li><li><p>Experience in <b>time-sensitive, high-transaction environments</b>.</p></li><li><p>Excellent <b>English communication skills</b> (oral and written).</p></li><li><p>Strong interpersonal, organizational, time management, and problem-solving skills.</p></li><li><p>Team player with proven ability to collaborate across technical and non-technical teams.</p></li><li><p>Experience with <b>Warehouse Execution Systems (WES) / Warehouse Control Systems (WCS)</b> highly desirable.</p></li></ul><h2>Why Fortna?</h2><p></p><p>At Fortna, you’ll be part of a global team that delivers <b>mission-critical supply chain solutions</b> to the world’s top brands. We value expertise, collaboration, and the courage to innovate. Together, we make an impact — <b>Join the Movement.</b></p>