ServiceChannel’s Professional Services and Implementation team is looking for an experienced Project Manager to join our high performing team. The Project Manager is responsible for managing the functional and technical implementation of the ServiceChannel platform for new and existing customers, working with clients to ensure a smooth and thorough adoption of our products that meets their specific business needs. You will provide guidance and direction on the use of ServiceChannel configurations, integrations, facilitating and coordinating all activity necessary to move from idea to project kick-off and delivery. This position requires an experienced professional who has the desire to be part of a fast moving highly skilled team.

Key Areas of Responsibility:

Manage projects with top-down oversight throughout entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline.
Deliver and maintain project plans and schedules to track project progress.
Monitor project progress continuously, make detailed scheduled reports on measurable items (such as milestones and deliverables).
Communicate proactively with all involved stakeholders to provide encouragement, identify problems, create solutions, and implement mitigation plans, while managing risk appropriately.
Act as a business consultant, demonstrating understanding of functionality within ServiceChannel including integration specific details, such as file transfers, single sign on, data feeds, and APIs in order to guide clients through all stages of the implementation process.
Engage with customers to gather and document functional requirements to create detailed specifications to the customer’s business requirements, budget, and timelines.
Communicate functional and technical concepts to non-technical/technical users alike at all levels of an organization.
Build trust cross-functionally, provide leadership to the project team, and foster a collaborative team environment.
Identify and solve complex process and technology-related problems during the rollout process, working with cross functional team members to gather details of reported issues and bring to a quick resolution.
Participate in cross-functional teams, acting as an advocate for the user, to ensure customer needs are met.

Required Skills & Experience:

Bachelor’s Degree or equivalent work experience, preferably within a SaaS organization
5+ years experience in enterprise software implementations / application deployments / Professional Services
PMP certification preferred, but not required
Demonstrated understanding of all aspects within the software development lifecycle, including technical components
Experience with Application Programming Interfaces (APIs) preferred, but not required
Demonstrated understanding and adherence to project management methodologies (waterfall/agile)
Demonstrated understanding of the full implementation life cycle for enterprise software, and experience in managing each implementation phase.
Ability to troubleshoot and resolve client issues independently and escalate when required
Excellent verbal and written communication skills
Excellent attention to detail & organization skills, with the ability to manage multiple projects & budgets concurrently.

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About ServiceChannel

ServiceChannel empowers many of your favorite brands to take care of their brick and mortar locations. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on us to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by driving innovation around IOT, AI and data with our software and services.In 2021, we joined the Fortive family of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive is a Fortune 500 company and has been named by Fortune as one of the world’s most admired companies. Being part of Fortive means we are supported by a strong foundation of business systems, resources and culture, which will accelerate our growth journey!We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

Pay Range
The salary range for this position (in local currency) is 65,100.00 - 120,900.00