Our Business FISPAN Services Inc. (FISPAN) is an Enterprise SaaS FinTech company that allows banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to access banking services through their preferred ERP / accounting platform.  Founded in 2016 and headquartered in downtown Vancouver, FISPAN is on a mission to create the best product in the FinTech industry and fundamentally change the way that companies bank. Being the market leader in ERP Banking, we work with the world’s Tier 1 banks with assets exceeding $3T, including J.P. Morgan Chase, Wells Fargo, TD and Bank of Montreal.  With our rapid growth, we are looking for dynamic and passionate individuals to join our high performance team, in an inclusive culture, that rockets us to number 1 in our space. FISPAN recognizes that passionate, hard working individuals with diverse backgrounds are what makes innovation happen. Being a Vancouver based start-up, our modern and scenic office is located in downtown’s historic Guinness Tower, but this role will be supporting our operations in the UK.  As a Partner Success Manager, you will play a vital role in driving the success of our strategic partnerships and fostering long-term, mutually beneficial relationships. Your ability to build trust, provide value, and collaborate effectively will be key to achieving partner satisfaction and a scalable process. Key Responsibilities: <ul> <li>Product expert <ul> <li>Understand the technical requirements for payment lifecycle and client onboardings</li> <li>Provide guidance to partner internal teams supporting the FISPAN solution products and services effectively.</li> <li>Walk pilot clients through initial implementations</li> <li>Provide expertise to our partners, clients, and internal service teams on our product or process</li> </ul> </li> <li>Pilot client implementations <ul> <li>Hand hold pilot clients through onboarding process</li> <li>Work with engineering, implementations, and product manager teams on bug fixes and issues during the pilot phase</li> <li>Review the service design plan and make adjustments to associated documentation </li> <li>Ensure target deadlines are met including target dates for general availability of our bank program</li> </ul> </li> <li>Build and execute an operational readiness plan <ul> <li>Responsible for executing on operational readiness plan</li> <li>Work with banks and internal servicing teams on change management and general availability of new product </li> <li>Create and review training and documentation</li> <li>Ensure that target training and readiness deadlines are met </li> </ul> </li> </ul> What you will be measured on: <ul> <li>Time to revenue</li> <li>Bank Partner and Client Experience</li> <li>Pilot Timeline against Target Deadlines </li> </ul> Required Skills and Qualifications: <ul> <li>4-6 years of experience in Customer Success Management or Account Management</li> <li>Experience with B2B Platforms</li> <li>Bachelors degree in Commerce, Information technology, or related field</li> <li>Ability to maintain composure in stressful situations, respond to customer needs quickly and effectively, adapt to change, and be comfortable with ambiguity </li> <li>Program Management: Ability to successfully oversee and coordinate multiple projects or initiatives to achieve set objectives and targets</li> <li>Detailed-oriented: Ensuring that tasks, responsibilities and commitments are completed timely </li> <li>Strong Communication: Excellent communication skills to compose value-based emails, deliver concise presentations, and turn complex topics into consumable content </li> <li>Customer Obsession: Resolute focus on the needs of the customer above all. Views problems through the customer’s lens first, basing decisions and prioritization around their needs</li> </ul> <ul> <li>Follow-through: High motivation, bias to action and strong prioritization. Can work proactively and independently to bring all assigned work to completion with speed and accuracy</li> <li>Empathy: Able to relate to others with a different view or experience. Quickly keys into the needs of customers or collaborators, demonstrating sensitivity in responding to challenges</li> <li>Collaboration: Assertive with humility—able to lead change in a positive way. Maintains high standards for verbal and written communication, and is always professional under pressure</li> <li>Analytical thinking: Leverages experience and expertise to quickly identify and comprehend complex problems. Adept at understanding how technical things work and walking someone else through the details</li> </ul> Why Work With Us?  <ul> <li>Experienced Team: Our CEO is Lisa Shields, a renowned tech entrepreneur whose previous venture, Hyperwallet, was purchased by Paypal and ranks as one of the largest Canadian technology company acquisitions. Lisa is backed by a seasoned leadership team with vast experience scaling technology companies from start-up through growth phases to acquisition. In joining our team you will benefit from that experience and associated mentorship opportunities, and further build your network and knowledge base.</li> <li>High Growth Environment: FISPAN is an emerging high growth company, and that implies autonomy and leadership over projects. Our employees hold a higher level of responsibility and are presented with various hands-on opportunities from the get-go. We want our team to reach their full potential and career aspirations, and FISPAN helps foster that.</li> <li>Rich Culture: The Company’s culture is its greatest asset, and our team members form bonds that last a lifetime. We plan company-wide events, both virtual and in-person, and other activities to foster togetherness and help drive engagement. We also understand that personal growth happens on multiple levels, and so encourage a work-life balance with ample time to spend with family, explore new ideas and develop hobbies.</li> </ul>   Compensation Package FISPAN believes in an atmosphere and culture when innovation can flourish, collaboration and teamwork are valued and transparency is at the core of it all. We want our employees to see how the ideas they help generate today have an impact on how we do business tomorrow.With that, the hiring salary range for this position is 54,841 GBP - 64,435 GBP annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive semi-annual bonus program, subject to program eligibility requirements.  At FISPAN, we reward employees for achieving their objectives, going beyond the requirements of their job, demonstrating leadership, fostering innovation and advancing the organization as a whole. We value talented people of all backgrounds and characteristics that share our vision of being the number one platform for the business banking ecosystem.  Other components of our towards rewards offerings include support of career development, wellbeing, and personal growth.  <ul> <li>Extended health and dental benefits</li> <li>Paid time off </li> <li>Savings and retirement plan matching</li> <li>Parenthood top-up</li> <li>Mentorship programs, and leadership series (to name a few) </li> </ul> Note: The incentive programs, benefits, and perks have certain eligibility requirements and may vary, only be partially or not at all available based on criteria such as location, employment status, etc. We’ll be happy to clarify eligibility for interviewing candidates. Diversity, Equity &amp; Inclusion As FISPAN continues to grow, we are committed to celebrating diversity, endorsing equity, and encouraging inclusion. This starts in the recruitment process. All job postings are first evaluated in a gender-decoding platform to ensure fair candidate pools. Human Resources and hiring managers also engage in blind hiring and resume review practices to ensure we are being objective and mitigating any potential biases.