Calling all innovators – find your future at Fiserv.We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.Job TitleClient Tech Support, EngineeringAbout your role:As a Client Tech Support Engineering, you will have an exciting and unique opportunity to provide client support to are bank and/or credit union clients.  Accurate and timely work in this job is vital to our clients as it can “make or break” the relationship our clients have with their customers.  Associates who are successful in this position will experience great job satisfaction and fulfillment in their day-to-day customer interactions as they help our client achieve their goals and learn the nuances of core platforms and products.What you’ll do:<ul><li>2nd tier support for clients and associates; escalation contact for internal associates and clients.</li><li>Answer incoming client inquiries - phone calls, cases, etc. while participating in high-profile pan-Fiserv company initiatives.</li><li>Under limited supervision, troubleshoot, diagnose and resolve complex functional technical and/or operational problems.</li><li>Serve as a subject matter expert (SME) for majority of products within a designated domain; identify and resolve all issues presented for all products in designated domain.</li><li>Effectively communicate and escalate complex issues to Product Development and other SME’s.</li><li>Attain an in-depth knowledge of all products within a designated domain as well as other Fiserv products that interface and represent Client Services in project meetings while providing consultative support to high-value clients.</li><li>Use your understanding of technical troubleshooting approaches, tools and techniques, and ability to anticipate, recognize, and resolve technical (hardware, software, application or operational) problems.</li><li>Obtain business-relevant external certifications, e.g. Six-sigma, Situational Leadership, third-party product certifications.  </li></ul><h2>Experience you’ll need to have: </h2><ul><li>4+ years of experience in customer service or banking/financial services experience required</li><li>Intermediate proficiency with PC/Windows related software (MS Office) required</li><li>Associates degree in a related field or an equivalent combination of education, military, and work experience</li></ul>Experience that would be great to have:<ul><li>Knowledge of Account Processing or Banking Core system is a plus.</li><li>Experience working in Canadian banking or financial services industry preferred.</li><li>Bachelors degree in a related field or an equivalent combination of education, military, and work experience.</li></ul>How you’ll work:<ul><li>This role requires use of a computer and audio equipment.</li></ul>Thank you for considering employment with Fiserv.  Please:<ul><li>Apply using your legal name</li><li>Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).</li></ul>Our commitment to Diversity and Inclusion:Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note to agencies:Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.Warning about fake job posts:Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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