<div><p>Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether youre brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If youre excited to shape the future of design and collaboration, join us!</p></div><p>As a Technical Account Manager, youll serve as the technical link between Figma and our largest customers. Youll combine deep technical expertise with customer success skill to drive adoption, guide sophisticated implementations, and ensure our customers have a good understanding of the maximum value of the Figma platform. This role focuses on the technical aspects of customer success—from API integrations and custom plugin development to identity implementations and technical onboarding.</p> <p>In this highly collaborative role, youll partner with Customer Enablement Managers, Account Executives, Solutions Consultants, and internal product teams to deliver flawless technical experiences. Your ability to translate complex technical concepts into business value, manage sophisticated implementations, and build trusted relationships with technical stakeholders will make you an indispensable strategic partner.</p> <p>If youre passionate about solving complex technical challenges, enjoy working at the intersection of technology and customer success, and love helping enterprise teams unlock the full potential of developer tools, wed love to connect! </p> <p>This is a full time role that can be held from one of our US hubs or remotely in the United States.</p> <h4>What youll do at Figma:</h4> <ul> <li>Offer technical onboarding, implementation, and adoption support for customers applying Figmas Platform, guiding designer and engineering teams through workflow integration and standard methodologies</li> <li>Consult on custom plugin development, helping customers extend Figmas capabilities to meet their unique technical requirements</li> <li>Deliver product integration consultation and post-sale Enterprise API guidance to enable seamless technical implementations</li> <li>Support completion of security questionnaires in a cross functional team</li> <li>Help lead complex technical deployments for enterprise and strategic accounts, coordinating between customer technical teams and internal partners</li> <li>Step in to support large identity implementations requiring ongoing technical guidance, including SSO, SAML, and enterprise authentication systems</li> <li>Collaborate with Product and Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs</li> <li>Build technical documentation, best practices guides, and enablement materials to scale customer success efforts</li> <li>Work together with Customer Enablement Managers, Solutions Consultants, and Account Executives to ensure comprehensive customer success</li> </ul> <h4>Wed love to hear from you if you have:</h4> <ul> <li>5+ years of experience in technical customer success, solutions engineering, or technical account management in a SaaS organization</li> <li>Strong technical background with hands-on experience in APIs, enterprise integrations, and identity management systems</li> <li>Programming experience (JavaScript, Python, Java, or similar) with ability to read/debug code and provide technical guidance</li> <li>Proven track record managing complex technical implementations and multi-stakeholder projects</li> <li>Excellent communication skills with ability to present technical concepts to both technical and business audiences</li> <li>Experience with enterprise software deployments, security requirements, and compliance frameworks</li> <li>Customer-first, consultative approach to solving technical challenges and driving adoption</li> </ul> <h4>While not required, its an added plus if you also have:</h4> <ul> <li>Experience using Figma or working with design and developer collaboration tools</li> <li>Frontend development experience and familiarity with design-to-code workflows</li> </ul> <div> <div> <div> <div> <div>At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.</div> </div> </div> </div> </div><div><div><div><p><strong><span>Pay Transparency Disclosure</span></strong></p> <p>If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below.    </p> <p>Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information. </p> <p>Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental &amp; vision, retirement with company contribution, parental leave &amp; reproductive or family planning support, mental health &amp; wellness benefits, generous PTO, company recharge days, a learning &amp; development stipend, a work from home stipend, and cell phone reimbursement.  Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future.</p></div><div>Annual Base Salary Range (SF/NY Hub):</div><div><span>$136,000</span><span>—</span><span>$288,000 USD</span></div></div></div><div><p>At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf">equal opportunity workplace</a> - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status<strong>, </strong>or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.</p> <p>We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to <a href="mailto:accommodations-ext@figma.com">accommodations-ext@figma.com</a>. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. </p> <p>Examples of accommodations include but are not limited to: </p> <ul> <li>Holding interviews in an accessible location</li> <li>Enabling closed captioning on video conferencing</li> <li>Ensuring all written communication be compatible with screen readers</li> <li>Changing the mode or format of interviews </li> </ul> <p>To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.</p> <p>By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with <a href="https://www.figma.com/legal/candidate-privacy-notice/" target="_blank">Figmas Candidate Privacy Notice</a>.</p></div>