<h2></h2><h2>Job Description:</h2><p></p><h2><b><span><span>To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites </span></span></b><b><span><span>Austin Downtown, Austin Domain</span></span></b></h2><div><div><div><div><p></p></div></div></div></div><p>As a Client Support Specialist, you will be an integral part of a fast-paced, team oriented environment that is focused on enhancing relationships with our high net worth clients who have assets of $250,000 to $1 million and therefore a complex service and investment need.  In this role, you will help us to increase customer loyalty and drive business development opportunities.</p><p></p><p><b><b>The <b>Team</b></b></b></p><p> While every Fidelity location has distinctive regional characteristics, each one embodies the core values that have been instrumental in building our proud <span><span>past.  Putting</span></span> the customer first, respect, integrity, honesty, innovation and improvement as well as competitiveness are values shared across the <span><span>organization.  These</span></span> simple but powerful values set us apart from our competition.</p><p></p><p><b><b>The <b>Expertise</b> You Have</b></b></p><ul><li><p>Series 7 required</p></li><li><p>Series 63 or ability to obtain within 90 days</p></li><li><p>2-3 years of previous financial services experience</p></li></ul><p></p><p><b><b>The <b>Skills</b> You Bring</b></b></p><ul><li><p>Broad based knowledge and understanding of general financial planning concepts</p></li><li><p>Proven customer service, client support and problem resolution skills</p></li><li><p>Strong verbal and written communication skills</p></li><li><p>Ability to effectively influence others</p></li><li><p>Robust time management and organizational skills</p></li></ul><p></p><p><b><b>The <b>Value</b> You Deliver</b></b></p><ul><li><p>Engage with customers, via inbound calls, responding to their inquires which may include providing product and service level guidance, processing transactions to include options, equities, mutual funds and fixed income trades and other specialized monetary requests</p></li><li><p>Deliver efficient and responsive resolution for various client <span><span>situations.  Own</span></span> the management of the case, research the issue and communicate the solution to the client</p></li><li><p>Uncover opportunities and identify products and services that will enhance the client’s financial success and partner with the Financial Consultant to further discuss with the client</p></li><li><p>Collaborate with internal business partners to research and resolve complex client requests</p></li><li><p>Conduct pro-active outbound calls to communicate resolution to the client or secure additional information to close out the request</p></li></ul><h2></h2><p></p><h2>Certifications:</h2>Series 07 - FINRA, Series 63 - FINRA<h2></h2><p></p><h2>Category:</h2><h2></h2>Customer Service<p></p><p></p><p>Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.</p><p><span>Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.</span></p>