<div>Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub. Were building a more trustworthy Internet. Come join us.</div>Posting Open Date: October 9, 2025 Anticipated Posting Close Date*: December 1, 2025 *Job posting may close early due to the volume of applicants. Commercial Account Manager If you are a good communicator who enjoys establishing relationships, solving problems, and scaling your impact, we want you. The Commercial Account Manager will be part of our growing team and work with Sales, Customer Support, Product and technical teams to deliver a flawless customer experience at scale. You will be responsible for monitoring account health, uncovering growth opportunities, leading renewals, providing product feedback and being a customer advocate. In this role, you will work with internal and external contacts and will need to balance multiple requests. Success directly ties to creating additional value for our customers. What Youll Do: <ul> <li>Maintain existing and drive new customer spend across a large group of customers</li> <li>Use automation and technology (including Salesforce and Outreach.io) to streamline engagement, accelerate adoption, and improve customer sentiment</li> <li>Evaluate the customer journey to provide insight around key milestones</li> <li>Monitor relationship and account health for customers, using playbooks to execute key activities</li> <li>Act as a customer’s primary contact, aligning internal resources as needed (including Sales, Sales Engineers, and Technical Account Management)</li> <li>Collaborate with the product and marketing teams to provide customer feedback and insights</li> </ul> What Were Looking For:  <ul> <li>2+ years in a role focusing on customer relationship development and growth</li> <li>Strong customer service; professional and friendly demeanor</li> <li>Thrives in a multitasking environment, with an ability to prioritize</li> <li>High detail orientation and outstanding organizational skills</li> <li>Commitment and ability to continually learn new technology and skills</li> <li>Independent, self-disciplined and possess strong verbal and written communications skills</li> <li>A sense of curiosity to understand customer goals coupled with an ability to understand and align technical concepts</li> </ul> We’ll be super impressed if you have experience in any of these:  <ul> <li>Experience in a “Tech Touch” CSM role</li> <li>Experience with Content Delivery Networks (CDN) and/or Cybersecurity</li> </ul> Work Hours: <ul> <li>This position will require you to be available during core business hours. </li> </ul> Work Location(s) &amp; Travel Requirements: This position is open to Hybrid And Remote Work Locations. The preferred locations for this position are: <ul> <li>San Francisco, CA</li> <li>New York, NY</li> <li>Denver, CO</li> </ul> Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.   There is a strong preference for Hybrid near a local office.  However, we may be willing to consider remote candidates within the US. This position may require travel as required by your role or requested by your manager. SF / LA Fair Chance Ordinance Statement Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Salary: The On-Target Earnings for this role is a $96,000 base, $32,000 variable with an OTE of $128,000.  On-Target Earnings consists of a combination of annual base pay and sales compensation variable target.  The standard pay split for this role (i.e. base pay vs. variable target %) is [75% / 25%]. Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location. This role is eligible to participate in Fastly’s global sales compensation plan and may participate in Fastly’s equity program. Benefits: We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings?  We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2025, we offer 11 paid local holidays, 11 paid company wellness days.<div>Why Fastly? <ul> <li> We have a huge impact. Fastly is a small company with a big reach. Not only do<a href="https://www.fastly.com/customers" target="_blank"> our customers</a> have a tremendous user base, but we also support a growing number of<a href="https://www.fastly.com/open-source/" target="_blank"> open source projects and initiatives</a>. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand. </li> <li> We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. As a new hire, you will be able to attend our IN-PERSON new hire orientation in our San Francisco office! It is an exciting week-long experience that we offer to new employees to build connections with colleagues across Fastly, participate in hands-on learning opportunities, and immerse yourself in our culture firsthand.  </li> <li> We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day. </li> <li> We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about. </li> </ul> We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying. All job applications must be submitted through our official careers site at <a href="https://www.fastly.com/about/careers">www.fastly.com/about/careers</a>. We will never request sensitive information, such as your Social Security number, bank account or credit card information during the application process. Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at <a href="mailto:candidateaccommodations@fastly.com">candidateaccommodations@fastly.com</a> or 501-287-4901.  Fastly collects and processes personal data submitted by job applicants in accordance with our<a href="https://www.fastly.com/privacy" target="_blank"> Privacy Policy</a>. Please see our<a href="https://www.fastly.com/privacy-job-applicants" target="_blank"> privacy notice for job applicants</a>.</div>

Fastly

Senior Commercial Account Manager

Fastly

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