Fanatics Sportsbook is on the lookout for an experienced Associate Account Manager (AAM) to join our VIP team, a key component of our VIP team dedicated to elevating the customer experience for a dedicated local book of business. In this role, you will actively engage with a designated cohort of VIP customers within your geographic region, offering them bespoke promotions tailored to their interests and enhancing their overall experience with Fanatics Sportsbook.

As an AAM, you will use direct communication, gifting, local events, and custom promotions to build a relationship with your customer. This relationship in turn will ensure that we have the maximum share of your customers available wallet while ensuring they use our products in a responsible way. Reporting to the VIP team leadership, you are expected to embody the best-in-class standards of our customer outreach and ensure they receive the top-tier service synonymous with the Fanatics Sportsbook brand.

Key Responsibilities

Own a book of business of entry level VIP’s and Identify and leverage opportunities to maximize share of wallet by understanding customers interactions with competitors.
Proactively communicate direct investment offers with customers to ensure they maximise the value being offered to them on the site.
Actively promote the benefits and rewards of the Fanatics One loyalty program, and as customer value increases, identify customers who require an account manager and assist with the onboarding process.
Work to targets for customer contacts, retention, customer value and correct and RTP management
Use your book of business as an acquisition source by acquiring new customers through referrals
Utilize CRM tools to manage and document customer interactions effectively.
Achieve and exceed targets for customer contact, conversion, and retention.

Experience and Skills:

2-4 years of professional experience in customer service or sales with a sales-focused mindset.
At least 3 months of experience within the gaming industry is required.
Exceptional oral and written communication skills.
Comfortable working in a target-driven environment and exceeding expectations.
Willingness to work non-traditional business hours as required.
Adaptability in a fast-paced, entrepreneurial, and rapidly evolving environment.
A commitment to delivering high-quality customer service.
Legal residence in a state where online sports betting is legalized.

The pay rate for this position is $ 50,000-64,263

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin.