Overview:

As a VIP Account Manager at Fanatics Betting & Gaming, you will be responsible for managing and building a portfolio of VIP players. The VIP Account Manager will improve the VIP player experience, overall optimizing player value and retention for FBG’s sports betting and online casino products. Reporting into VIP leadership you will play an integral role on the VIP team.

Responsibilities:

Manage and build a portfolio of VIP players & develop relationships with those customers through enhanced service and proactive correspondence.
Regularly engage with VIP players to monitor and identify opportunities to increase engagement and loyalty.
Meet predetermined productivity, quality, and Service Level Agreement targets.
Provide detailed reports on your Customer Portfolio to both your line managers and relevant departments within the business.
Help to plan, attend and host VIP player events.
Deliver against company responsible gaming metrics

Qualifications:

Minimum 2 years of experience in high end customer service field preferred.
Strong interpersonal and communication skills, ability to build relationships.
Excellent verbal and written communication skills and exceptional attention to detail.
Must reside within a state where online sports betting is currently legalized.
Business to Customer Sales experience preferred.
Knowledge of the online gaming industry is preferred.
Strives to meet targets and deadlines.
Appetite to deliver service levels above and beyond expectations.
Excellent organizational and planning skills.
Willing and able to work non-traditional business hours.
Thrives in an entrepreneurial, hyper growth environment where priorities evolve regularly and decisions are made quickly.
Must be open to occasional travel to Fanatics Betting & Gaming offices and other locations for conferences, events, meetings, and team-building activitiesTravel for this role is expected around 25% of the time

Salary range is listed in USD; ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. *Salary Range: $79,000 to $99,000 (Salary range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual Offer is confirmed). In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin.