Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

Salary Range:

$204,000.00 - $240,000.00

What’s the role?

As a Staff Software Engineer on the Seller Services team, you’ll be joining a team of software engineers, building features and systems that enable Etsy to deliver efficient, high-quality, and scalable support to our buyers and sellers, reaching millions of buyers and sellers globally.

The technology we build spans the full stack end to end; from user experience, to API design, backend service development, vendor integrations, and database design. Depending on the needs of the business, our team may need to move up and down the stack, and in many cases collaborate with other teams to get to what needs to be done.

As a Staff Software Engineer, you will be helping to drive the technical direction and strategy of the team, working closely with engineering managers, senior engineers and cross functional partners to design and deliver large scale technical solutions. You will ensure a high level of quality by leading by example, setting solid engineering standards and mentoring engineers at all levels.

This is a full-time position reporting to the Director of Engineering, CSS. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.

For this role, we are considering candidates based in the United States. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub or in the San Francisco Bay Area may be the first to be considered. For candidates within commutable distance, Etsy requires in-office attendance once or twice per week depending on your proximity to the office. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more details about our work modes and workplace safety policies here.

What’s this team like at Etsy?

The Seller Services team is part of the Customer Support and Services department that is focused on making support delightful, helping our customers (both buyers and sellers) love Etsy, and turning them into brand advocates. We provide support when customers have a great experience with Etsy and provide support when things go wrong - making it right. This department’s focus is on developing and maintaining the platforms, tools, and systems necessary for delivering a best-in-class support experience for our ever-expanding group of buyers and sellers. The Seller Services team is an established squad of experienced Etsy engineers. The team drives an ambitious roadmap of projects that impact the Customer Support Experience and our customers within the Etsy Community.

We value autonomy, understanding, curiosity, and optimism in our work and strive to foster an environment where individuals are supported, respected, and empowered to take ownership and collaborate effectively.

Our team is a cross-functional group consisting of engineering managers, full-stack engineers, and application engineers, with support from product, research, data analytics and operations. This is a distributed team with members located throughout the US, Ireland, and Mexico.

What does the day-to-day look like?

Contribute at all levels; from front-end (HTML, CSS, JS, and Typescript/React), to API design and back-end (PHP, MySQL, BigQuery), and standalone supporting services running in containers.
Collaborate closely with engineering managers, engineers, product managers, data scientists, and machine learning engineers to design robust end-to-end solutions and incorporate industry trends that can drive business value
Set technical direction for your teammates, as a tech lead.
Participate in code and design reviews and maintain high standards of code quality
Mentor and guide junior and senior engineers.
Advocate for high standards; make quality-of-life improvements to the codebase; and help limit the growth of technical debt
Work cross-functionally with various teams for technical alignment and dependency management.
Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsys discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

Proven industry experience as a technology thought partner
Ability to balance hands-on engineering with strategic planning
Strong communication skills for influencing across teams and leadership levels
Ability to guide architectural direction while being receptive to feedback
Collaborative mindset, comfortable working with a diverse range of roles and departments
Enjoy mentoring and growing other engineers
Hands-on experience integrating and working with Large Language Models (LLMs) and APIs
You are familiar with web technologies (HTML, CSS, JavaScript/TypeScript etc.)
You are familiar with the PHP programming language

Additional Information

Whats Next
If youre interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if youd like. As we hope youve seen already, Etsy is a place that values individuality and variety. We dont want you to be like everyone else -- we want you to be like you! So tell us what youre all about.

Our Promise
At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status, or any other characteristic protected by applicable law. If, due to a disability, you need an accommodation during any part of the application or interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.