Join our Team

About this opportunity:

At Ericsson, we are currently seeking a proactive and dedicated Automated Operations Engineer to join our dynamic team. This opportunity allows you to work closely with cross-functional teams, troubleshoot complex problems.

What you will do:

End-to-end applications monitoring.
Triaging of alarms from monitoring tools.
Monitoring performance graphs and dashboards.
Handling customer calls and emails.
User access management in application nodes and GUIs.
Creation of trouble tickets if any deviation is observed while monitoring of alarms and assigning them to the concerned teams for restoration of faults.
Creation of emergency change request during major or critical incidents if required.
Creation of problem tickets whenever required post restoration of critical and major incidents.
Collaborate with all stakeholders for any critical and major incidents to expedite the restoration of incidents.
All activities like creation of tickets, acknowledging the customer emails etc. are to be adhered with the SLA.

The skills you bring:

Must have
- Basic Linux knowledge
- Exposure to application monitoring & ticket handling.
- Good communication skills both written and verbal.
Good to have
- Knowledge of ticketing tools like OneTM, OneFM, Netcool, Nagios etc.
- Basic knowledge of database SQL queries and IP networking.
- Knowledge of Wallet or financial platform.
To be a fast learner, team player, actively share knowledge and willing to learn new skills. Able to deliver on time with high quality.
24X7 Rotational Shift Working.

Qualifications:

1-2 years’ experience in IT or Telecom Industries.
Degree within Telecommunication Engineering/Computer Science/Computer Engineering or equivalent.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Noida

Job details: Automated Operations Engineer

Primary Recruiter: Hina Yadav