Responsible for customer management, in conjunction with sales team and internal management - conducts regular communications and maintains individual working relationships with customer personnel at the working and leadership levels.What experience you need <ul><li>Bachelor’s degree in a related field</li><li>5-7 years of experience (management/team lead experience) in IT customer support as a QA, Software Developer, Business Analyst or similar skill set</li><li>5-7 years  of experience in agile methodologies and ability to adapt into team working in a 2 week sprint cadence.</li><li>English proficiency B2</li><li>Flexibility to work overtime and be on-call as required by the business, particularly during critical periods such as project deadlines, month-end, and quarterly closings.</li></ul> Internal Candidates:<ul><li>Must have a minimum of one year of tenure in their current position.</li><li>No active disciplinary actions within the last three months prior to and during the recruitment process.</li><li>Must not be on a Performance Improvement Plan (PIP).</li></ul>What could set you apart<ul><li>You have experience in JSON, XML or REST</li><li>You have experience in internal technology integration support</li><li>Experience with API clients like Postman</li><li>Teamwork. Be able to work with a remote team alongside product managers, marketing, and developers.</li><li>Communication. Effectively communicate via email and directly with both internal and external customers.</li><li>You will be required to support clients with technical issues or verifying their technical integration</li><li>Attention-to-Detail. Ability to review customer problems, against original designs and identify and document discrepancies.</li><li>Multi-tasking. Ability to manage multiple work-streams and simultaneous projects in support of a growing.  </li></ul>Primary Location:CRI-SabanaFunction:Function - Tech Dev and Client ServicesSchedule:Full time

Equifax

API Consultant Specialist CRI-Sabana

Equifax