At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things!  We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation. We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose: Honesty, Reliability, Curiosity, Collaboration, and Passion. About the role and what youll be doing:  This job entails a wide variety of end user support related functions. Members on this team will provide desktop support, desktop patching, supporting endpoint management solutions such as Microsoft Intune, Citrix support including platform and packaging duties, Microsoft Office 365 support, Azure AD  and local Active Directory support, operating a local depot of supplies and equipment and supporting users in various offices.  Traditional server management on various OS including Windows, Linux and AIX.  Provide Middleware support. <ul> <li>Administer and manage user accounts, groups, and permissions in Microsoft 365.</li> <li>Implement and maintain secure role-based access control (RBAC) policies, ensuring integration with Active Directory and Azure AD as required.</li> <li>Create and manage database user and administrator accounts and roles.</li> <li>Maintain system-level privileges and permissions relating to Microsoft 365 and associated services.</li> <li>Apply security standards and policies, including password management and multi-factor authentication.</li> </ul> End User Support: <ul> <li>Provide remote, multichannel support to end users and end-user devices.</li> <li>Assist users with account management, password resets, access issues, and general troubleshooting for Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, etc.).</li> <li>Support collaboration and productivity tools delivered to end users, including unified communications (Teams, VoIP, web conferencing).</li> <li>Deliver support through multiple channels such as phone, web portal, email, and chat.</li> <li>Assist in OnCall rotation.</li> </ul> We want all new Associates to succeed in their roles at Ensono. Thats why weve outlined the job requirements below. To be considered for this role, its important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.  Required Qualifications: <ul> <li>Proven experience administering Microsoft 365 and Azure AD environments.</li> <li>Strong understanding of identity and access management principles and best practices.</li> <li>Experience providing end-user support in a large enterprise environment.</li> <li>Familiarity with audit processes and compliance requirements for data privacy and security.</li> <li>Excellent troubleshooting, communication, and documentation skills.</li> <li>US Citizen.</li> </ul>   Preferred Qualifications: <ul> <li>Power BI experience. </li> <li>IAM Automation experience.</li> <li>Relevant certifications (e.g., Microsoft Certified: Security, Compliance, and Identity Fundamentals)</li> </ul> <h2>Why Ensono?</h2> Ensono is a place to make better happen – for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it.  We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home or in our Ensono offices. Some of our benefits include: <ul> <li>Unlimited Paid Days Off</li> <li>Three health plan options through Blue Cross Blue Shield</li> <li>401k with company match</li> <li>Eligibility for dental, vision, short and long-term disability, life and AD&amp;D coverage, and flexible spending accounts</li> <li>Paid Maternity Leave, Paternity Leave, and Sabbatical Leave</li> <li>Education Reimbursement, Student Loan Assistance or 529 College Funding</li> <li>Enhanced fertility coverage</li> <li>Wellness program</li> <li>Depending on location, ability to take advantage of fitness centers</li> <li>Flexible work schedule</li> </ul> As of the date of this posting, a good faith estimate of the current pay scale for this role is $70,000 to $112,000 annually based on a full-time schedule. Please note that placement in the range may vary based on numerous factors including but not limited to skills, experience, internal equity, and business needs. In addition to base salary, other compensation programs, depending on eligibility, include an annual bonus plan based on company and individual performance and an equity grant under our Associate Equity Appreciation Program. Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law. Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found on <a href="https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf" target="_blank">OFCCP’s website</a>. If you need accommodation at any point during the application or interview process, please let your recruiter know or email <a href="mailto:USTalentAcquisition@ensono.com" target="_blank">USTalentAcquisition@ensono.com</a>.

Ensono

IAM Administrator

Ensono

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