<div>Encompass enables fast, accurate identity validation and verification of corporate customers, and a gold standard approach to KYC. Our award-winning corporate digital identity (CDI) platform incorporates real-time data and documents from authoritative global public data sources and private customer information, to create and maintain digital risk profiles.</div><div><br />Utilizing the expertise of a global transformation team of KYC and banking industry experts, as well as strategic data, technology and consulting partnerships, enables seamless integration of Encompass into existing workflows and systems. With Encompass the world’s leading banks improve customer experience and increase business opportunities through consistent regulatory compliance and risk mitigation. </div><div><br /> With offices in Amsterdam, Glasgow, London, New York, and Sydney, we are a rapidly growing international company offering a chance to be part of our success - read on if you think you’re up for the challenge</div> <h2> About the role </h2> <div>The Business Analyst plays a critical role in ensuring that incoming client requests and enhancement ideas are correctly understood, evaluated, and integrated into the product development lifecycle. Acting as the front-line triage for all new product suggestions, the Business Analyst works cross-functionally to assess feasibility, existing capability, and alignment with product strategy.</div><div>This role is ideal for someone looking to grow into a Product Owner position, developing core skills in backlog management, stakeholder communication, and iterative delivery in an agile environment.</div><h3>Key Responsibilities</h3><div><strong>Feature Request Triage &amp; Analysis</strong></div><ul><li>Serve as the first point of contact for enhancement requests, feature ideas, and client feedback.</li><li>Investigate whether requested functionality already exists in the product or can be achieved through configuration.</li><li>Identify duplicate or related suggestions and consolidate into well-structured items for review.</li><li>Clarify and document business needs, user scenarios, and potential value/impact of each request.</li></ul><div><strong>Requirements Gathering &amp; Documentation</strong></div><ul><li>Work closely with customers, Customer Success, and Product Managers to define business problems and opportunities.</li><li>Translate stakeholder needs into clear, concise user stories and acceptance criteria.</li><li>Create process flows, mockups, and supporting artefacts to facilitate shared understanding.</li><li>Ensure requirements are complete, testable, and aligned with product vision.</li></ul><div><strong>Backlog Support </strong></div><ul><li>Partner with Product Managers and Product Operations to keep the enhancement backlog well-maintained and prioritised.</li><li>Ensure metadata (e.g. source, urgency, domain, use case) is applied to Jira/Product board tickets.</li><li>Help prepare items for sprint planning and PI planning sessions.</li><li>Support the validation of delivered features against initial requirements.</li></ul><div><strong>Cross-Functional Collaboration</strong></div><ul><li>Collaborate with Customer Success, Engineering, Compliance, and Product to ensure consistent and efficient triage processes.</li><li>Participate in product and sprint rituals such as backlog grooming, sprint planning, and retrospectives.</li><li>Support pre-development discovery efforts and post-launch reviews.</li></ul><div><strong>Knowledge Management &amp; Product Enablement</strong></div><ul><li>Maintain up-to-date internal documentation for triaged requests and known workarounds or existing features.</li><li>Contribute to product knowledge bases and training materials used by internal teams.</li><li>Help institutionalise the enhancement triage process and playbooks for scalable operations.</li></ul><div><br /></div> <h2> We offer a rewarding and challenging place to work, a transparent and collaborative culture and a well rounded benefits package. Below are some of what we currently offer: </h2> <ul><li>Participation in our industry leading share options scheme</li><li>Private Medical Plan</li><li>20 days a year Work From Anywhere policy for all staff </li><li>Flexible-first working policy</li><li>Enhanced annual, personal and parental leave schemes.</li><li>Paid volunteering leave programme</li><li>Employer recognition and employee assistance programmes</li></ul><div><br /><strong>Equal Opportunities</strong><br />We are committed to fostering a diverse and inclusive workplace where everyone feels valued and empowered to thrive. We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic.</div><div><br />If you require any adjustments during the recruitment process to ensure an equitable experience, please let us know.</div><div><br />Join us in creating an environment where everyone can contribute their best work.<br /><br /></div><div><br /><br />*Please note, we are not looking for agency assistance on these roles and will not accept any speculative CVs shared.</div>

Encompass

Business Analyst Data & Product

Encompass

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