Emplifi’s unified customer engagement platform empowers more than 20,000 of the world’s leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty.

About the People & Culture Team

We find talented people like you, support you, and foster a diverse culture where you can be your true self. Help us hire the best talent, and be a part of creating a community and culture where everyone belongs.

Job Summary

We are seeking an experienced People Lead to lead our U.S. and Canadian HR operations. This role is ideal for a hands-on HR generalist with strong knowledge of U.S. labor laws, payroll, benefits, tax, and compliance, and a basic understanding of Canadian employment regulations. The People Lead will oversee the full employee lifecycle (excluding recruitment), ensure regulatory compliance, including mandatory training, health and safety requirements, and serve as a business partner to leaders across North America, including the C-suite.

This role is fully remote, with occasional travel as needed.

What You’ll Do Here

Regional HR Leadership & People Management

Lead and manage a distributed HR team across the U.S. and Canada, ensuring consistent delivery of HR services and guidance
Serve as the primary HR contact for North America, providing day-to-day support to employees and managers
Provide coaching and strategic input to business leaders, including C-suite stakeholders

Employee Lifecycle Management

Oversee main aspects of the employee lifecycle: onboarding, performance management, engagement, payroll, compensation and benefits and offboarding
Champion best practices and ensure HR systems and processes are streamlined and effective
Participate and lead company-wide global people projects and initiatives

Compliance & Employment Law

Ensure compliance with U.S. federal and state employment laws and Canadian provincial labor regulations
Own and maintain employee handbooks, HR policies, and employment documentation
Oversee mandatory employee trainings, including harassment prevention, ethics, and other regulatory topics
Lead and support health and safety compliance efforts across jurisdictions

Payroll, Benefits & Tax

Partner with Finance and external providers to manage payroll and benefits administration for U.S. and Canadian employees
Ensure accurate tax filings, benefits enrollments, and leave tracking
Support year-end processes such as W-2s (U.S.) and T4s (Canada)

HR Operations & Systems

Maintain accurate employee records in the HRIS
Track and analyze HR metrics to inform strategy and ensure operational excellence
Manage vendor relationships related to benefits, payroll, compliance, and employee programs
Oversee HR metrics, dashboards, and regular reporting of key workforce data

Internal Business Partnering

Act as a strategic HR advisor to senior leadership, supporting business decisions with relevant people insights
Drive organizational health and culture initiatives across North America
Collaborate with global HR peers to align practices and ensure consistency across regions

What You’ll Bring to Us

Required Qualifications

6+ years of progressive HR experience, with management responsibilities
Deep expertise in U.S. employment law, compliance, benefits, and payroll
Basic knowledge of Canadian labor practices and legislation and willingness to develop in that area
Experience with mandatory training programs and health & safety compliance
Demonstrated ability to build strong relationships with business leaders, executive leadership
People centric approach focused on employee experience
Excellent communication, organizational, and problem-solving skills
Proficiency in HRIS platforms and Microsoft Office/Google Workspace
Proficiency in using payroll systems (e.g., ADP or equivalent platforms)

Preferred Qualifications

HR certification (e.g., SHRM-CP/SCP, PHR/SPHR)

What We Offer

International, fast paced and growing environment
Chance to work with the world’s biggest brands at the CX tech leader
Agile and open-minded culture, with high levels of trust and flexibility
Opportunity for professional growth and development
Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
Benefits package including Medical, Dental, Vision & Life Coverage Options
Flexible Working Hours
Unlimited PTO
8 weeks paid maternity leave or 4 weeks paid paternity leave; adoption and foster care leave available as well
12 paid Holidays
2 Paid Community Service Days
Company paid STD and LTD
401K
Educational Reimbursement Opportunities
Referral Bonus Program
Access to an Employee Assistance Program (EAP)
Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy
There’s more as well! Speak with us to find out all the details!

At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities.

Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are.