At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Senior Director, Patient Engagement Global Communications

The Senior Director, Patient Engagement Global Communications is accountable for developing and implementing an internal and external communications strategy that positions Lilly as a leader with vision for patient engagement through clinical trial design and delivery. The Senior Director will partner with and provide insights to Clinical Capabilities, the Global Customer Office, and Business Units to ensure Lilly is effectively positioned with consistent, patient-centric, messaging to amplify the work done across Clinical Capabilities, CDDA and broader Lilly to elevate the patient experience. They will be responsible for positioning the core message elements developed in partnership with stakeholders across CDDA for Senior Leadership and designated Lilly staff to strategically engage at key Industry, Public, and internal events and will serve as the owner and be responsible for the development, implementation and maintenance of Clinical Capabilities messaging strategy. They will actively engage with internal and external partners on new channels, capabilities and technologies that enhance Lilly’s engagement with patients, caregivers, and trusted community partners to amplify inclusive and accessible clinical trials.

Responsibilities:

Enterprise Leadership and External Focus

Develop and lead communication strategy that outlines clear objectives and activities across multiple workstreams that impact the patient journey, including but not limited to digital and community engagement, community-based trial design and delivery, and the broader clinical trials publications strategy for partners across Clinical Capabilities.
Forecast and manage budgets for major communications initiatives, aligning resource allocation with long-term strategic goals accounting for needs across Patient Engagement and the broader Clinical Capabilities organization.
Create and leverage clinical trial approved messaging to create internal and external communication plans that include but are not limited to: Leadership positioning, speaker opportunities, media engagement and internal activations.
Maintain a calendar in coordination with larger corporate communications teams to drive timely and targeted content delivery for Patient Engagement in alignment with the broader Clinical Capabilities organization.
Influence senior leadership and external partners, including professional and advocacy groups, patient organizations, and media to shape strategic decisions and drive innovation in patient experience.
Prepare staff, Clinical Capabilities leaders, and designated communicators for key engagements internally and externally, driving prioritization and alignment across Corporate Communications, Business Units, and Masterbrand.
Develop engaging communication content including intranet articles, internal social media posts, emails, video scripts, key messages, executive presentations, talking points, and other written materials.
Utilize messaging performance data and audience analytics to advise and adjust communication strategies and implementations to have greater impact, reach, and resonance.
Shape internal and external environments and drive strategic responses that position leader as a leader for clinical trial modernization and patient engagement.

People Management and Partnership

Lead communications for organizational change management and drive shared learning across the enterprise to ensure clear communication of updates to approved messaging, key communications, or cross industry findings.
Integrate with enterprise teams such as Corporate Communications, Global Customer Office, Business Units and other functions to highlight and amplify achievements and announcements across Clinical Capabilities.
Lead and work with communications vendor(s), in partnership with Digital and Community Engagement, to improve strategies to implement communications plan
Develop and run strategic partnerships with internal and external communications partners, proactively identifying opportunities for growth and innovation in Patient Engagement and across Clinical Capabilities.

Basic Qualifications:

Bachelor’s degree or higher in journalism, communications, public relations, marketing or related field.
Minimum of 8-10 years of communications experience in a global, matrixed organization.

Additional Skills and Preferences:

Strategic Communication Expertise – Validated ability to develop and implement communication strategies and plans.
Exceptional Communication Skills – Strong oral and written skills with a talent for simplifying sophisticated topics.
Enterprise Initiative Leadership – Successful coordination of multiple large-scale initiatives.
Executive Influence – Demonstrated leadership and ability to influence senior customers.
Crisis & Issue Management – Skilled in handling sensitive information and maintaining composure under pressure.
Digital & Social Media Proficiency – Experience with social platforms, media relations, and understanding of social media impact.
Creative & Trend-Aware – Innovative problem solver with awareness of emerging communication trends.
Analytical & Critical Thinking – Strong problem-solving skills and attention to detail with a big-picture approach.
Agency Management – Manage public relations vendor to assist in analysis and execution of communications strategies if needed.
Clinical Trial or Health Care Delivery Experience – Direct experience supporting communications
Travel – 10% or less, based on business need

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is

$151,500 - $222,200

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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