Global Program Lead - Root Cause Analysis and Problem-Solving US, Indianapolis IN

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Company Overview

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Position Overview

The Root Cause Analysis and Problem-Solving Program Lead is accountable for developing, implementing, managing, and sustaining systems and capabilities required to support best-in-class Root Cause Analysis and Problem Solving for Lilly Manufacturing & Quality (M&Q). This role ensures the integration and sustainability of Root Cause Analysis and Problem-Solving principles into all sites and functions. This includes coaching and monitoring the application of structured methodologies, fostering organizational learning, and establishing metrics that assess operational performance.

Key Responsibilities

• Lead the development, deployment, and integration of Root Cause Analysis and Problem-Solving standards within the manufacturing and quality system framework.
• Facilitate global forums and communities of practice focused on Root Cause Analysis and Problem Solving, ensuring cross-site collaboration and alignment.
• Develop, deliver, implement, and coordinate training programs to build problem-solving capabilities at all organizational levels.
• Partner with senior M&Q leadership to embed structured problem-solving into global initiatives and strategic priorities.
• Ensure appropriate resource allocation and funding for Root Cause Analysis and Problem-Solving during business planning cycles.
• Own and execute governance and assessment processes to monitor the maturity and effectiveness of problem-solving practices.
• Benchmark with industry leaders and external experts to integrate best practices into Lilly’s systems.
• Coach and mentor global personnel, partnering with site leaders to sustain local implementation and cultural adoption.
• Provide SME input to enterprise and site-level risk evaluations and continuous improvement strategies.
• Implement monitoring systems to track progress and cultural alignment with problem-solving objectives.
• Support quality and safety investigations with expert input and promote internal knowledge sharing and trend analysis.
• Serve as global Root Cause Analysis and Problem-Solving Subject Matter Expert
• Lead Root Cause Analysis or Problem-solving initiatives for significant issues within M&Q as needed

Basic Qualifications

• Bachelors degree in Engineering or related field
• 15+ years of relevant experience in a regulated industry (preference for pharmaceutical experience)

Additional Preferences:

• Proven expertise in structured problem-solving methodologies (e.g., 5 Whys, Fishbone, A3, DMAIC, Kepner Tregoe, Fault Tree).
• Experience in formal leadership or supervisory roles.
• Effective communication and influencing skills across all organizational levels.
• Strong data analysis and critical thinking skills
• Demonstrated ability to lead change and manage multiple priorities.
• High proficiency in analytical thinking and decision-making.
• Strong emotional intelligence and self-awareness.

Additional Information:

• Both OUS and domestic travel (10%-50%)

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location.  The anticipated wage for this position is

$142,500 - $253,000

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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