Anticipated End Date:2025-09-26Position Title:Outreach Specialist SrJob Description:Outreach Specialist SrLocation: Washington, DC. This role requires associates to be in-office 4 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of remote work, promoting a dynamic and adaptable workplace. Alternate locations may be considered.Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.Schedule: Monday-Friday 8:00AM-5:00PM or 8:30AM-5:30PM ESTThe Outreach Specialist Sr will be responsible for serving as the initial and main point of Field contact between the Company and the current and potential members.How you will make an impact: <ul><li>Responds to telephone, written, and in-person inquiries and initiates steps to assist regarding issues relating to content or interpretation of benefits, policies and procedures.</li><li>Researches and resolves complex customer and business issues.</li><li>Provides timely and accurate resolution of inquiries and issues regarding benefits, services and policies.</li><li>Supports and promotes State Sponsored Programs through participation in community events.</li><li>Represents State Sponsored Programs in community collaborations.</li><li>Supports member access to care through home visits, processing of reports, and distribution of collateral materials.</li><li>Performs new member orientations.</li><li>Provides superior quality outcomes by taking ownership of issues to ensure timely resolution or follow-up.</li><li>Participates in promotional activities.</li><li>Provides superior, professional, and courteous service to customers.</li><li>Organizes daily work without significant guidance.</li><li>Collaborates with team members to provide superior customer services.</li><li>Supports Health Management Programs.</li><li>Conducts research to assist customers with inquiries or issues.</li><li>Actively identifies and pursues opportunities for team involvement.</li><li>Trains CRC associates.</li><li>Provides leadership in the development and implementation of the Outreach Program and work plans.</li><li>Comprehends the various cultural and linguistic needs of the Medicaid and SCHIP population, knowledge of the various health and social services available in the assigned region with a special emphasis on services offered by community based organizations, ability to work professionally with the companys associates, community-based organizations, providers and plan members. </li><li>Represents department with key internal and external stake holders and targeted community partners.</li><li>Mentors and coaches Outreach staff.</li><li>Generates management reports.</li><li>Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers. </li><li>Additional expectations to include but not limited to: Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment; strong verbal and written communication skills, both with virtual and in-person interactions;  attentive to details, critical thinker, and a problem-solver;  demonstrates empathy and persistence to resolve caller issues completely; comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts. </li><li>Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary. </li><li>Performs other duties as assigned.</li></ul>Minimum Requirements: <ul><li>Requires a HS Diploma or equivalent a minimum of 4 years of customer service experience; or any combination of education and experience which would provide an equivalent background.</li></ul>Preferred Skills, Capabilities &amp; Experiences: <ul><li>Understanding of the basic principles of managed care and the concepts of publicly financed health insurance such as Medicaid and SCHIP programs strongly preferred.</li></ul>For candidates working in person or remotely in the below location(s), the salary* range for this specific position is $52,900 - $66,125Locations: District of Columbia (Washington, DC)In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company.  The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.  * The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.Job Level:Non-Management ExemptWorkshift:Job Family:CUS &gt; Care RepsPlease be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.Who We AreElevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.How We WorkAt Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact <a href="mailto:elevancehealthjobssupport@elevancehealth.com" target="_blank">elevancehealthjobssupport@elevancehealth.com</a> for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.