Consumer Care/Customer CarePermanent<h2>Job Description</h2>Join us to create change and have an impact in homes around the world.At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.Where you’ll be:This position will be based in the Charlotte, NC HQ; hybrid work policy model.  All About the Role:As a Senior Sales Operations Specialist, Consumer Direct Interaction, you will be a key partner in driving growth for Electrolux’s aftermarket business. This role is at the center of customer support, order management, and data analysis, ensuring our customers have a seamless experience while enabling strategic growth. You’ll collaborate across multiple teams, analyze performance, and implement solutions that improve processes, strengthen compliance, and build customer trust. This is a role for someone who thrives in problem-solving, process improvement, and cross-functional teamwork.Key Responsibilities:<ul><li>Accurately process customer orders, requests, and data in ERP systems to ensure smooth fulfillment</li><li>Track performance against customer compliance programs; analyze issues and drive solutions to reduce penalties</li><li>Partner with Sales, Operations, Finance, Marketing, and other teams to align on goals and improve processes</li><li>Collaborate with Finance and AR teams to manage credit lines, past dues, and credit holds</li><li>Develop solutions to operational and organizational challenges, improving efficiency and customer satisfaction</li><li>Manage analytical reporting to identify trends, root causes, and opportunities for business growth</li><li>Flex between day-to-day execution and strategic projects, contributing at multiple levels of the business</li></ul>Minimum Qualifications<ul><li>Bachelor’s degree required</li><li>3+ years of experience in Sales Operations or Customer Service</li><li>Proficiency in Excel; Power BI experience a plus</li><li>Experience analyzing data and creating reports to track customer performance</li></ul>Benefits highlights:<ul><li>Discounts on our award-winning Electrolux products and services</li><li>Family-friendly benefits</li><li>Insurance policy plan</li><li>Extensive learning opportunities and flexible career path</li></ul>Please be advised that we are unable to offer visa sponsorship for this position at this time.Find more on: Electrolux Group North America: https://www.linkedin.com/company/electrolux/life/northamerica/ Electrolux Group Careers: https://career.electroluxgroup.com/global/enElectrolux Home Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through hrsnorthamerica@electrolux.com. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.#LI-OG1

Electrolux Group

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