Consumer Care/Customer CarePermanent<h2>Job Description</h2>Join us to create change and have an impact in homes around the world.At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.Where you’ll be:Remote-Based | Travel RequiredAll About the Role:The Regional Service Manager, Service Delivery is responsible for ensuring an exceptional consumer experience in after-sales, in-home service. This role leads all service operations within the assigned region, overseeing customer relations, third-party service provider management, and P&amp;L performance. The Regional Service Manager drives operational excellence by optimizing service capacity, technician performance, and cost efficiency while upholding safety and quality standards. Success in this position requires strong leadership, analytical, and relationship-building skills, as well as the ability to balance strategic planning with hands-on execution in a fast-paced environment.Key Responsibilities:<ul><li>Oversee all field service operations, ensuring quality, safety, and profitability within the assigned region</li><li>Recruit, develop, and manage service providers and technicians to maintain capacity and performance targets</li><li>Monitor key performance indicators (KPIs) and implement action plans to enhance service quality and cost efficiency</li><li>Build and maintain relationships with third-party providers, negotiating rates and ensuring compliance with Electrolux standards</li><li>Analyze business trends to develop regional service strategies and reduce warranty costs</li><li>Collaborate cross-functionally with Sales, Training, and Logistics teams to support business goals and consumer satisfaction</li><li>Represent Electrolux in regional meetings, industry events, and customer interactions as the primary service leader</li></ul>Minimum Qualifications<ul><li>Bachelor’s degree</li><li>7 years of experience in the appliance industry, including at least 2 years in service management</li><li>Proven success in leading regional service operations, managing budgets, and optimizing performance</li><li>Strong communication, negotiation, and relationship management skills with a focus on customer experience</li></ul>Benefits highlights:<ul><li>Discounts on our award-winning Electrolux products and services</li><li>Family-friendly benefits</li><li>Insurance policy plan</li><li>Extensive learning opportunities and flexible career path</li></ul>Please be advised that we are unable to offer visa sponsorship for this position at this time.Find more on: Electrolux Group North America: https://www.linkedin.com/company/electrolux/life/northamerica/ Electrolux Group Careers: https://career.electroluxgroup.com/global/enElectrolux Home Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through hrsnorthamerica@electrolux.com. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.#LI-OG1