<div><p>Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.</p></div><p>The Revenue Technology (RevTech) Engineering team, part of RevOps under the Field Technology umbrella, is looking to add a Senior Software Engineer focused on Support Tools. We are seeking creative and passionate individuals to help us evolve and operate critical tooling for our Support teams. The RevTech Eng team is responsible for building Field and CSG workflows and GenAI experiences that drive revenue and operational efficiency across Elastic. This specific role will focus on evolving existing solutions such as intelligent case routing, a bespoke Support UI, and deep integrations with Salesforce.</p> <p>As a team, we take on hard problems with creativity and resourcefulness, and we have fun along the way! This is your chance to join a group of software engineers with outstanding chemistry and help us make meaningful contributions to Elastic’s future.</p> <p>Day to day you will participate in coding, technical design, crafting solutions, debugging complicated failure scenarios, and prioritizing security, bug fixes, and features. You will analyze current system strengths and limitations, and think of ways to refactor our services to improve our operations and quality.</p> <h2>What You Will Be Doing:</h2> <ul> <li>Own the development and evolution of the tooling that powers our Support teams.</li> <li>Collaborate with Product in solving customer and Support Engineer problems.</li> <li>Proactively improve our existing services for operational efficiency.</li> <li>Debug production technical issues involving distributed systems and services.</li> <li>Work with a fully-remote distributed team of engineers located in the Americas.</li> </ul> <h2>What You Will Bring:</h2> <ul> <li>A consistent record of developing impactful software that contributes to business success.</li> <li>Foundational understanding of Node, Typescript, and React.</li> <li>Proficiency in using AI Assistants (copilots) for software engineering.</li> <li>3+ years working as a backend engineer or 5+ years as a full-stack engineer.</li> <li>Deep passion for automation and for raising the quality bar.</li> <li>Strong analytical, debugging, and problem-solving skills.</li> </ul> <h2>Bonus:</h2> <ul> <li> <ul> <li>Experience with Salesforce integrations.</li> <li>Hands-on experience developing software on the cloud.</li> <li>Hands-on experience with GenAI development.</li> <li>Practical knowledge of Elastic Stack.</li> </ul> </li> </ul><div><div><div><p><span><br />Compensation for this role is in the form of base salary.  This role does not have a variable compensation component.  <br /></span></p> <p><span>The typical starting salary range for new hires in this role is listed below.  In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below. </span></p> <p><span>These ranges represent </span><span>the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.  </span></p> <p><span>An employees position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.</span></p> <p><span>Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastics stock program.  Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.</span></p></div><div>The typical starting salary range for this role is:</div><div><span>$133,100</span><span>—</span><span>$210,600 USD</span></div></div><div><div>The typical starting salary range for this role in the select locations listed above is:</div><div><span>$159,900</span><span>—</span><span>$252,900 USD</span></div></div></div><div><h2><strong>Additional Information - We Take Care of Our People</strong></h2> <p>As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.</p> <p>We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.</p> <ul> <li>Competitive pay based on the work you do here and not your previous salary</li> <li>Health coverage for you and your family in many locations</li> <li>Ability to craft your calendar with flexible locations and schedules for many roles</li> <li>Generous number of vacation days each year</li> <li>Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service</li> <li>Up to 40 hours each year to use toward volunteer projects you love</li> <li>Embracing parenthood with minimum of 16 weeks of parental leave</li> </ul> <p>Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.</p> <p>We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email <a href="mailto:candidate_accessibility@elastic.co" target="_blank">candidate_accessibility@elastic.co</a><span>.</span> We will reply to your request within 24 business hours of submission.</p> <p><span>Applicants have rights under Federal Employment Laws, view posters linked below:</span> <a href="https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf" target="_blank">Family and Medical Leave Act (FMLA)</a> <span>Poster;</span><span> <a href="https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf" target="_blank">Pay Transparency Nondiscrimination Provision</a> Poster; </span><a href="https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppabw.pdf" target="_blank">Employee Polygraph Protection Act (EPPA)</a> <span>Poster and <a href="https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights.pdf" target="_blank">Know Your Rights</a> (Poster)</span></p> <p><span>Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.<br /></span></p> <p>Please see <a href="https://www.elastic.co/legal/applicant-privacy-statement" target="_blank">here</a> for our Privacy Statement.</p></div>