Eightfold was founded with a vision to solve for employment in our society. For decades, the connection between individuals and opportunities has been based on who they are and their networks strength vs. their potential. Eightfold leverages artificial intelligence to transform how to think about skills and capabilities for individuals and how jobs and career decisions are made. Eightfold offers the industry’s first AI-powered Talent Intelligence Platform to transform how organizations plan, hire, develop and retain a diverse workforce, enabling individuals to transform their careers.

To date, Eightfold AI has received more than $410 million in funding and a valuation of over $2B from leading investors to further our mission of finding the right career for everyone in the world. If you are passionate about solving one of the most fundamental challenges of our society - employment, working on hard business problems, and being part of an amazing growth story - Eightfold is the place to be!

About the Role

Join Eightfold.AIs Solution Readiness & Success (SRS) team as an Enhancement Solution Architect and become the critical link between customer success and product innovation. As part of our broader Customer Experience organization, this highly technical and strategic role is centered around the pre- and post-implementation journey of our customer base, driving both customer adoption and our overall product maturity.

You will be uniquely positioned to understand how customers use our platform in the real world, partnering with cross-functional teams to identify and assess enhancement opportunities that improve adoption and close product gaps. Your core mission is to channel these customer-driven insights into compelling, scalable architectural proposals that directly influence our product roadmap. Leveraging your expertise in API integrations, data modeling, and enterprise solution design, you will translate complex customer feedback into structured, repeatable architectures that align with our long-term platform vision. By championing solutions that solve critical needs and advance our platforms capabilities, you will serve as a key technical consultant in roadmap discussions, ensuring our innovation is deeply rooted in the customer experience.

This role is ideal for a collaborative and entrepreneurial individual with a product-centric mindset, proven experience in delivering scalable SaaS solutions, and a passion for playing a direct role in evolving a platforms capabilities to meet both

customer and market needs.

Responsibilities:

Partner with cross-functional teams (Product, Engineering, Sales Engineering, Implementation, Customer Success) to identify and assess enhancement opportunities that improve adoption, expand use cases, and close market/product gaps.
Design and propose scalable, repeatable technical architectures for new platform features and enhancements, ensuring they align with long-term system sustainability and enterprise readiness.
Collaborate with internal stakeholders to translate prospect and customer feedback into structured enhancement proposals and architectural recommendations.
Serve as a technical consultant and reviewer for high-impact enhancement requests, bringing a product-wide perspective to prioritization and feasibility assessments.
Drive solution design for non-standard and advanced customer needs, ensuring proposals are future-proof and align with platform architecture principles.
Help standardize approaches for handling common enhancement requests, identifying patterns and reusable components that contribute to platform maturity.
Influence product direction by contributing technical insights into roadmap discussions, prioritization frameworks, and design validation.
Assist in early-stage design review of product capabilities to ensure market fit, scalability, and readiness across different customer segments.
Collaborate with implementation and success teams to ensure enhancements are delivered efficiently and with minimal risk to customer experience.
Create clear technical documentation, solution templates, and architecture patterns that can be leveraged across the organization.

Qualifications:

5+ years of experience delivering and designing scalable SaaS or enterprise software solutions, preferably in HCM, Talent, or related domains.
Strong understanding of HRIS/ATS ecosystems and deep familiarity with systems such as Workday, SuccessFactors, Taleo, or similar platforms.
Expertise in API integrations, data modeling, solution design, and systems architecture—particularly using technologies such as JSON, SQL, ETL, Python, or REST APIs.
Proven ability to design and propose technical solutions that meet both customer requirements and long-term platform scalability.
Experience working with Product and Engineering teams to assess feasibility, influence roadmap prioritization, and align feature design with real-world requirements.
A strategic mindset with a passion for product improvement, technical rigor, and continuous innovation.
Exceptional written and verbal communication skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders.
A collaborative and entrepreneurial spirit—comfortable working in a dynamic, fast-paced environment with a high degree of ownership and accountability.
Familiarity with AI-powered platforms or experience in AI solution design is a plus.

We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not a task. We want you to have ownership and pride in your work and see your works positive impact on your colleagues, our customers, and the world. We believe in providing transparency and support so you can do the best work of your career.

Hybrid Work @ Eightfold: We embrace a hybrid work model that aims to boost collaboration, enhance our culture, and drive innovation through a blend of remote and in-person work. We are committed to creating a dynamic and flexible work environment that nurtures the collaborative spirit of our team. Starting May 1, 2025, employees residing near Santa Clara, California, will return to the office three times a week. Employees residing near our London, Bangalore, and Noida offices will return to the office twice a week with the goal of transitioning to three times per week within the year.

Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status.

Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions.

*Please note this role is open to US & UK EF employees and categorized as remote or hybrid depending upon location. The base salary ranges below are provided for pay transparency. Base pay is only one piece of our total compensation package as this role may be eligible for bonuses and equity awards. Compensation varies depending on a number of factors including qualifications, skills, competencies, and experience. Zones are determined by location.

United States

Zone A (SF Bay Area & Greater NYC): Base Salary Range: $150,000-$190,000

Zone B (All other US locations): Base Salary Range: $128,000-$180,000

Our customer stories- https://eightfold.ai/customers/customer-stories/

Press- https://eightfold.ai/about/press