About EDITED

EDITED is the world’s leading AI-driven retail intelligence platform. We empower the world’s most successful brands and retailers with real-time decision making power.

By connecting internal business and external market data, EDITED infuses intelligence into every retail decision. We help retailers increase margins, generate more sales, and drive better business outcomes through AI-powered market and enterprise intelligence that fuels automation.

At EDITED, we foster a dynamic and inclusive culture where creativity thrives and collaboration is at the heart of everything we do. Our environment is dynamic and supportive, encouraging team members to take initiative, innovate, and continuously grow. We value diversity, transparency, and a shared commitment to excellence, creating a workplace where everyones voice is heard and contributions are recognised.

We believe that achieving a positive work-life balance is key to driving innovation and success. Our flexible working options—including hybrid working, flexible hours and a work from anywhere policy—empower our team to perform at their best.

Location: Sofia, BG (our hub office is in Sofia and travel to this office will be required)

Job type: Full-time, permanent

Hours: Core hours noon-9pm EET, with flexi time

The Role

As our IT Support Engineer, you will own the IT support function for our global team of 140+ employees. Partnering with our Operations teams in the UK, US, and Bulgaria, you will drive the timely resolution of all technical issues. A key part of your role will be to develop, document, and continuously improve our IT support processes.

Please note: Your immediate team [Platform Team] is based outside of Bulgaria and do not primarily focus on IT Engineering - strong communication skills and the ability to work independently will be essential to your success in this role.

This role is a great fit for someone looking to build a strong foundation in IT support while growing toward a career in Site Reliability Engineering (SRE) or broader infrastructure roles.

Key Responsibilities:

Manage IT support tickets globally
Business application user administration (e.g. google, slack, notion, zoom, etc)
Onboarding IT support for new starters & offboarding leavers
Manage desktop hardware lifecycle including selection, deployment & retirement
Act as subject matter expert within the business and work autonomously
Build & maintain integrations between key business software platforms
Manage and respond to corporate security tickets (e.g. phishing attempts, wiping laptop data remotely, vendor security questionnaires)
Review and suggest changes to improve current processes relating to corporate IT

Required Skills & Experience:

Business level English - fluent verbal, written and reading skills
Administrator in some of these systems: Google Workspace, Zoom, Slack, Notion, Jira, Office 365, InTune, Jamf pro
Experience with desktop support for Windows or MacOS
Strong time management and prioritisation skills
Comfortable working in a fast paced environment
Ability to communicate at every level of the organisation (including SMT)

The Ideal Candidate Would Bring:

Expert administrator for Google Workspace
IT help desk support person in a similar sized company - 2 years’ minimum experience
Experience with desktop support for both Windows and MacOS
Experience establishing and managing employee workstation procurement, refresh & warranty programs
Exposure to industry-standard information security concepts
A proactive, analytical problem-solver with a can-do attitude, who communicates positively, works well under pressure, and thrives independently.

What are we offering

Additional Health Insurance
Gaming & relax areas
MultiSport card
Corporate discounts
Employee referral program
25 days annual leave + public holidays (and an extra day for every year at EDITED)

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.