At eBay, were more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. Were in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.<div><div>Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting a high-reaching and inclusive work environment, join eBay – a company you can be proud to be with. eBay Inc. is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, Entrepreneurs, businesses and organizations of all sizes. eBay Marketplaces serves customers across 190 markets worldwide.</div><div> About the team: We are passionate about connecting buyers and sellers around the world and creating opportunities through commerce and technology. Our responsibilities include all aspects of eBay’s global business. eBay’s Global Payments organization is a fast-paced, dynamic and creative area with responsibility for money movement operations across eBay.</div><div> Global Payments directive is to protect the core by collecting revenue and protecting the financial integrity of our Buyers, Sellers and third-Party Providers, getting it right first time, 24/7. We focus on operating smarter by building capabilities for top corporate initiatives that craft the customer journey. We innovate by extending the operational processes and capabilities to new internal clients and products.</div><div> Our Operations team is in charge of facilitating and processing all manual payment disputes and exceptions. We are looking for a strong contributor eager to develop in a fast-paced environment.</div><div> As Payment Operations agent, you will be responsible for: - Supporting billing and/or payment processes for buyer and seller transactions: defending chargebacks, reconciling payments, issuing disbursements etc. - Analyzing sophisticated payment or billing issues and effectively solving problems, identifying risks and mitigating issues. - Answering 2 queries from other eBay groups and helping improve the customer experience. - Capturing and analyzing Payment Disputes data to identify new opportunities. - You will ensure all tasks are executed in compliance with our policies and regulations.</div><div> In our team, you will become a payment process authority with deep understanding in our tools and processes. In Payment Operations, we collaborate regularly with multiple ebay departments in cross functional initiatives providing you with continuous opportunities for personal development and growth.</div><div> Basis Qualifications:</div><div>- Must have chargeback or Disputes experience - You have an experience in Accounting, Economics, Finance or Operations with proven results. - You are self-motivated, efficient, independent and possess excellent analytical and problem-solving skills. - You are a phenomenal teammate with the ability to work across multiple offices and time zones in a very diverse setting.</div><div></div></div><div><div>- You have excellent interpersonal skills that allow you to successfully collaborate with others. - You are flexible and willing to function in a constantly changing, demanding environment. - You have advanced Google Suite/MS Office skills.</div><div> Benefits: Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal &amp; paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important. Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity &amp; Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion</div></div>The base pay range for this position is expected in the range below:$39,200 - $76,400Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role. Please see the <a href="https://jobs.ebayinc.com/us/en/talent-privacy-notice" target="_blank">Talent Privacy Notice</a> for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at <a href="mailto:talent@ebay.com" target="_blank">talent@ebay.com</a>. We will make every effort to respond to your request for accommodation as soon as possible. View our <a href="https://ebayinc.com/accessibility/" target="_blank">accessibility statement</a> to learn more about eBays commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.The eBay Jobs website uses cookies to enhance your experience. 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