Eaton’s ES AMER ESS division is currently seeking a Customer Support Representative - Preventative Maintenance Coordinator. This is a remote role, based out of our Raleigh, NC location.  The Customer Support– Preventive Maintenance Coordinator will be responsible for proactively managing the “Preventive Maintenance” work orders. In this role, you will manage scheduling preventive maintenance work orders by interfacing with customers and Customer Support Engineers, resolving outstanding issues while focusing on contract compliance. This position will leverage geographic efficiency with local customers (internal/external) and maintain continuous and effective communication with cross functional departments. This position supports a 24/7 business. This position will effectively communicate with outside and inside sales, Area Managers, Customer Support Engineers and Vendor to ensure effective service occurs.   The expected annual salary range for this role is $53253.0 - $78104.4 a year.  Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. <div><div><div><h2>What you’ll do:</h2></div><div>•    Manage all aspects of PM scheduling associated with assigned service territory •    Schedule PM work orders for Customer Service Engineers and Vendors to maximize Customer Service Engineers’ time and efficiency by maintaining and managing contract compliance with work orders, contacting customers for scheduling of PMs and documenting the efforts per the PM scheduling process. •    Maintain the preventive maintenance report list and update critical account information in Salesforce. Access SAP to obtain confirmation of PM contract coverage and PM site contact information. •    Collaborate with Area Managers / Supervisors / CSEs / Other Support staff in various teams to drive PM completions and contract compliance. •    Partner with Sales and Contract representatives to obtain information and/or resolve issues. •    Access PowerBi Dashboards and produce reports for PMs and distribute to service territory. •    Provide weekend phone coverage on a rotational basis. •    Perform other duties as assigned.</div></div><div><div><h2>Qualifications:</h2></div><div>Required (Basic) Qualifications: •    High School Diploma or GED from an accredited institution  •    Minimum of 1 years of scheduling experience in a high volume technical customer support role •    Must be legally authorized to work in the United States without company sponsorship, now or in the future. •    This is a remote role- No relocation benefit is being offered for this position.  Preferred Qualifications: •    Bachelor’s degree from an accredited institution •    Experience working with SalesForce and SAP •    Experience reviewing and managing large volumes of data  •    Strong customer focus &amp; commitment to providing world class customer support •    Ability to work as a partner to support a distributed workforce •    Strong organizational skills and attention to detail  •    Strong sense of urgency and ability to work effectively under deadlines in fast-paced environment •    Strong communication (verbal and written) and interpersonal skills •    Ability to work independently with little direct supervision •    Ability to adapt to change</div></div></div>The application window for this position is anticipated to close on September 20, 2025We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicants race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws. You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number. We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click <a href="https://www.youreatonbenefits.com/candidates">here</a> for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. #LI-RC2

Eaton Electrical

Customer Support Representative - Preventative Maintenance Coordinator

Eaton Electrical