Responsibilities<ul><li>Resolve computer, networking, printing, hardware and software related issues through indepth troubleshooting and technical assistance. Log and track requests using Service</li><li>Desk software in order to maintain history and related problem documentation. Handle problem recognition, research, isolation, resolution and follow-up, and refer more complex problems to technical staff while maintaining ownership of the issue.</li><li>Install, document, take inventory, maintain, and troubleshoot all information technology assets.</li><li>Create and delete user accounts, enforce security and compliance rules to employees and nonemployees regarding passwords and access to computer systems.</li><li>Provide installation support including training and education of end user on basic tool set including telephones, laptops, video conferencing, and conference rooms/bridges etc.</li><li>Has consistently met SLAs YOY</li></ul> Experience<ul><li>1-3 years of experience</li></ul> Knowledge &amp; Skill<ul><li>Good knowledge of all front line systems employees use and have the ability to support.</li></ul>

Dynata

Service Desk Specialist Philippines (Cebu)

Dynata