<div><p> </p></div><h1><strong>About the Role</strong></h1> <p>We are building a radically more efficient, intelligent, and AI-powered People Operating System. As the Senior Manager, People Process Transformation and Continuous Improvement, you will lead a global team of process strategists dedicated to reimagining the end-to-end people experience at DoorDash and Wolt.</p> <p>In this role, you’ll lead bold, hands-on transformation that connects people, process, and technology in ways that save thousands of hours, improve employee experiences, and deliver measurable business impact. You will guide your team to compress cycle times, remove friction, and embed automation into our highest-impact People processes, while balancing scalability with the nuance of global and local requirements.</p> <p>You will report directly to the VP, People Platforms and partner closely with COEs, business unit People leaders, engineers, product managers, and operations leaders worldwide. Your success will be measured by accelerated process velocity, measurable ROI, experience improvement, and lasting adoption.</p> <h1><strong>You are excited about this opportunity because you will</strong></h1> <ul> <li>Lead and develop a high-performing team of Senior People Process Strategists, coaching them to deliver transformation outcomes across multiple workstreams and geographies</li> <li>Set a vision and roadmap for continuous improvement across global People processes, aligned to enterprise automation and transformation goals</li> <li>Apply Lean Six Sigma and systems thinking principles to diagnose root causes, redesign processes, and embed automation and self-service at scale</li> <li>Partner with tech and product leaders to deliver solutions that balance process simplification, policy alignment, and end-user experience</li> <li>Oversee the creation of future-state process architectures that integrate seamlessly with AI-powered tools and platforms</li> <li>Ensure all process changes are backed by quantifiable success metrics such as time savings, SLA compression, ROI, and adoption rates</li> <li>Facilitate cross-functional design sessions with stakeholders to align on priorities, sequence work, and drive readiness across process, org, and tech dimensions</li> <li>Build transparent dashboards and diagnostic tools to monitor process health, highlight gaps, and identify new opportunities</li> <li>Champion end-user empathy, ensuring solutions are intuitive, accessible, and elevate the employee experience</li> <li>Institutionalize a culture of continuous improvement, empowering teams to challenge legacy processes and adopt a data-driven approach to change</li> </ul> <h1><strong>We are excited about you because</strong></h1> <ul> <li>You bring 10+ years of hands-on Continuous Improvement leadership, ideally in HR, Talent Acquisition, or other large-scale operational functions</li> <li>You are an expert in Lean Six Sigma methodologies (Black Belt or equivalent experience) and adept at tools like Value Stream Mapping, 5 Whys, and root cause analysis</li> <li>You have led large-scale, multi-system process transformations across global organizations</li> <li>You are a systems thinker who can see the full architecture of how people, process, and technology interconnect and then act decisively on the right levers</li> <li>You have a proven record of measurable impact such as compressing cycle times, reducing costs, increasing quality, and boosting adoption</li> <li>You are fluent in process mapping, service blueprinting, and org/process/tech decomposition</li> <li>You lead with end-user empathy, building processes that work for the people who actually use them</li> <li>You thrive in high-change, high-ambiguity environments, using data and structured thinking to cut through complexity</li> <li>You have the collaboration and influence skills to align diverse stakeholders behind a shared transformation vision</li> </ul> <h1><strong>Why you will love working here</strong></h1> <ul> <li>You will lead the team shaping the future of how work gets done, not just implementing tools but rebuilding the operating system that powers our global workforce</li> <li>You will operate at the intersection of technology, people, and process, making bold changes that scale across geographies and business units</li> <li>You will be surrounded by smart, mission-driven teammates who move fast, value outcomes over optics, and challenge each other to deliver the best work of their careers</li> <li>You will leave a lasting impact by building a future-ready, AI-powered People Operating System that becomes the industry benchmark</li> </ul> <p><br />We expect this position to be filled by 11/11/25</p><br /><p>Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only</p><p>We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using <a href="https://getcovey.com/product/covey-scout-inbound">Covey Scout for Inbound</a> from August 21, 2023, through December 21, 2023, and resumed using <a href="https://getcovey.com/product/covey-scout-inbound">Covey Scout for Inbound</a> again on June 29, 2024.</p><p>The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: <a href="https://getcovey.com/nyc-local-law-144">Covey</a></p><div><div><div><p><span><strong>Compensation</strong></span></p> <p>The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.</p> <p>In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.</p> <p>DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.</p> <p>To learn more about our benefits, visit our careers page <a href="https://careers.doordash.com/">here</a>.</p> <p>See below for paid time off details:</p> <ul> <li><strong>For salaried roles:</strong> flexible paid time off/vacation, plus 80 hours of paid sick time per year.</li> <li><strong>For hourly roles:</strong> vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).</li> </ul></div><div>The national base pay range for this position within the United States, including Illinois and Colorado.</div><div><span>$170,000</span><span>—</span><span>$250,000 USD</span></div></div></div><div><h1><strong>About DoorDash</strong></h1> <p>At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. <br /><br /><span>DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Were committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.</span></p> <h1><strong>Our Commitment to Diversity and Inclusion</strong></h1> <p>We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.</p> <p><span>Statement of Non-Discrimination</span><span>: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.</span></p> <p><span>Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.</span></p> <p>If you need any accommodations, please inform your recruiting contact upon initial connection.</p></div>