<div><p> </p></div><h1><strong>About the Team</strong></h1> <p>DoorDash Commerce Platform is DoorDash’s first software-as-a-service business unit – offering a suite of products and services across online ordering, branded mobile apps, loyalty solutions, and more that enable merchants (restaurants, grocers, retailers, etc.) to reach customers through their own first-party channels. </p> <p>Our newly launched Commerce Platform Merchant Experience pod focuses on ensuring merchants have a seamless experience when transitioning from their current tech stack to our DoorDash Commerce Platform products and on providing ongoing specialized support for merchants tech needs. Within this pod, the Platform Implementation Manager (PIM) Team was created to help our merchants onboard, implement, and grow their business from day one. The team supports our merchants after they sign up, through their first weeks live, and delivers top-tier service and support.</p> <p><strong>About the Role</strong></p> <p>The Platform Implementation Manager is responsible for providing best-in-class onboarding experience for our SMB merchants into our DoorDash Commerce Platform products. PIM is the merchants’ “quarterback”, the person responsible for troubleshooting, coordinating with the various internal and external stakeholders, and ensuring merchants have a smooth transition from their current digital ordering solution to ours.</p> <p>On a day to day, this means working closely with the sales and account management teams to get merchants set up for success from day one:</p> <ul> <li>Setting up kick off calls and project managing the implementation of Online Ordering, mobile apps, loyalty and gift card programs for our merchants, coordinating with several internal teams to ensure merchants are using our products as soon as they sign up for it</li> <li>Technical troubleshooting of issues (within merchants websites and internally)</li> <li>Educating our merchants on our products: answering “how to” questions, proactively guiding and educating them through the transition and set up process and providing operational support during the initial weeks of our products usage</li> <li>Collecting and registering feedback from merchants on our products</li> </ul> <p>You will report to the Associate Manager, Strategy &amp; Operations, and work within our Commerce Platform organization. This primarily remote role close to one of our corporate hubs for easy co-working and collaboration across the team on occasion.</p> <h1><strong>You’re excited about this opportunity because you will…</strong></h1> <ul> <li>Drive merchant onboardings &amp; implementations with clear, concise communication.</li> <li>Deliver strong presentations and handle merchant frustrations with grace and support.</li> <li>Train our merchants on DoorDash’s Online Ordering product and functionality.</li> <li>Leverage your tech-savviness and curiosity to troubleshoot merchants technical issues.</li> <li>Become a product expert and cross-functional subject matter expert on Online Ordering.</li> <li>Collaborate and support our sales and account management teams with their merchant implementation challenges.</li> <li>Share product and operations feedback with our team on a regular basis to share our team’s trajectory and product offerings.</li> <li>Meet our teams high bar of internal and external service and timeline goals.</li> <li>Highlight opportunities for leadership to improve team workflows and merchant success.</li> <li>Be able to achieve immediate results and adapt to an evolving work environment.</li> <li>Look for ways to improve and want to shape the direction of the company.</li> </ul> <h1><strong>We’re excited about you because…</strong></h1> <ul> <li>Bachelor’s degree or equivalent work experience</li> <li>3-5  years of work experience in onboarding, implementation, project management and/or account management</li> <li>Able to complete tasks accurately, effectively, and on time with superb attention to detail </li> <li>Experience working successfully cross-functionally with individual contributors</li> <li>Excellent external and internal customer presentation and communication skills</li> <li>Tech-savvy: you are curious and able to dig into technical issues and troubleshoot merchant issues before escalating them to engineering</li> </ul> <p><strong><br /></strong>Applications for this position are accepted on an ongoing basis</p><br /><p>Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only</p><p>We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using <a href="https://getcovey.com/product/covey-scout-inbound">Covey Scout for Inbound</a> from August 21, 2023, through December 21, 2023, and resumed using <a href="https://getcovey.com/product/covey-scout-inbound">Covey Scout for Inbound</a> again on June 29, 2024.</p><p>The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: <a href="https://getcovey.com/nyc-local-law-144">Covey</a></p><div><div><div><p><span><strong>Compensation<br /></strong></span></p> <p>Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location. </p> <p>DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.</p> <p>To learn more about our benefits, visit our careers page <a href="https://careers.doordash.com/">here</a>.</p> <p>See below for paid time off details:</p> <ul> <li><strong>For salaried roles:</strong> flexible paid time off/vacation, plus 80 hours of paid sick time per year.</li> <li><strong>For hourly roles:</strong> vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).</li> </ul></div><div>The national base pay range for this position within the United States, including Illinois and Colorado.</div><div><span>$57,800</span><span>—</span><span>$97,000 USD</span></div></div></div><div><h1><strong>About DoorDash</strong></h1> <p>At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. <br /><br /><span>DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Were committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.</span></p> <h1><strong>Our Commitment to Diversity and Inclusion</strong></h1> <p>We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.</p> <p><span>Statement of Non-Discrimination</span><span>: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.</span></p> <p><span>Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.</span></p> <p>If you need any accommodations, please inform your recruiting contact upon initial connection.</p></div>