<div><p> </p></div><h1><strong>About the Team</strong></h1> <p>The Customer Success team at SevenRooms is the heartbeat of our customers. We’re a diverse, global group of empathetic relationship builders, curious thinkers, strategic problem-solvers, and passionate collaborators. Our mission is to help hospitality operators succeed by driving adoption and value through a deep understanding of our product, data, and our customers’ business goals. We are customer-obsessed and thrive on turning challenges into long-term success.</p> <h1><strong>About the Role</strong></h1> <p>In this role, you’ll lead a team of Customer Success Managers who work closely with our clients to ensure they’re achieving success with the SevenRooms platform. You’ll be responsible for coaching, mentoring, and growing the team, while also overseeing strategic initiatives that drive adoption, retention, and long-term customer value. You’ll help scale a customer-first culture that delivers outstanding service and measurable impact for hospitality operators around the world.</p> <h1><strong>You’re excited about this opportunity because you will…</strong></h1> <ul> <li><strong>Team Leadership &amp; Development. </strong>Mentor, inspire, and grow a high-performing team of Customer Success Managers by setting clear performance and growth objectives and providing ongoing coaching and support.</li> <li><strong>Customer Retention &amp; Engagement. </strong>Drive user adoption and retention by developing best practices and strategic engagement initiatives, and by collaborating cross-functionally to enhance the customer experience.</li> <li><strong>Capacity &amp; Resource Planning. </strong>Monitor incoming revenue and customer volume to ensure balanced workload distribution and appropriate resourcing across the North American CSM team.</li> <li><strong>Cross-Functional Collaboration.</strong> Partner with Product Marketing, Onboarding, and CS Strategy &amp; Operations to enhance customer health scoring, implement proactive lifecycle strategies, and improve overall product adoption.</li> <li><strong>Churn Risk Management. </strong>Track customer engagement through data tools (e.g., Looker, Totango) to identify and mitigate churn risks through timely, data-driven interventions.</li> <li><strong>Product Advocacy.</strong> Maintain deep product knowledge to ensure CSMs can guide customers to the most relevant features and functionalities, while capturing product feedback through our Product Ambassador Program.</li> </ul> <h1><strong>We’re excited about you because…</strong></h1> <ul> <li>You have experience in Customer Success, Account Management, or a related customer-facing role at a SaaS company, ideally in a fast-paced, high-growth environment.</li> <li>You’ve spent 2+ years managing and developing people, and you lead through accountability, coaching, and continuous learning.</li> <li>You’re analytical and strategic, with a track record of using data to identify insights and drive customer growth.</li> <li>You’re comfortable using tools like Salesforce, Totango, or other customer success platforms to track performance and manage relationships.</li> </ul> <p>Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only</p> <p>We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using <a href="https://getcovey.com/product/covey-scout-inbound">Covey Scout for Inbound</a> from August 21, 2023, through December 21, 2023, and resumed using <a href="https://getcovey.com/product/covey-scout-inbound">Covey Scout for Inbound</a> again on June 29, 2024.</p> <p>The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: <a href="https://getcovey.com/nyc-local-law-144">Covey</a></p><div><div><div><p><span><strong>Compensation<br /></strong></span></p> <p>Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location. </p> <p>In addition to base salary, the compensation for this role includes opportunities for equity grants and sales commission. Talk to your recruiter for more information.</p> <p>DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.</p> <p>To learn more about our benefits, visit our careers page <a href="https://careers.doordash.com/">here</a>.</p> <p>See below for paid time off details:</p> <ul> <li><strong>For salaried roles:</strong> flexible paid time off/vacation, plus 80 hours of paid sick time per year.</li> <li><strong>For hourly roles:</strong> vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).</li> </ul></div><div>The national base pay range for this position within the United States, including Illinois and Colorado.</div><div><span>$104,040</span><span>—</span><span>$153,000 USD</span></div></div><div><div>The total on-target earnings (base + commissions) for this position within the United States, including Illinois and Colorado.</div><div><span>$122,400</span><span>—</span><span>$180,000 USD</span></div></div></div><div><h1><strong>About DoorDash</strong></h1> <p>At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. <br /><br /><span>DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Were committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.</span></p> <h1><strong>Our Commitment to Diversity and Inclusion</strong></h1> <p>We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.</p> <p><span>Statement of Non-Discrimination</span><span>: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.</span></p> <p><span>Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.</span></p> <p>If you need any accommodations, please inform your recruiting contact upon initial connection.</p></div>

DoorDash

Associate Manager, Customer Success

DoorDash

Similar Remote Jobs