Job Posting Title:ServiceNow Software Engineering Manager - HRReq ID:10128641Job Description:The Manager, Software Engineering will lead a team of front-end and back-end ServiceNow developers within the Workforce Technology organization, supporting the Global HR Operations service desk and experience platforms (e.g., D Tools HR). Reporting to the Sr. Manager, Software Engineering, this leader will own engineering delivery, platform support, and technical strategy for enterprise-grade ServiceNow HRSD solutions.An ideal candidate would be a hands-on ServiceNow development leader with deep JavaScript and AngularJS coding expertise, a passion for building scalable platforms, and a proven track record of mentoring software engineering talent.Responsibilities:Team Leadership &amp; Talent Development<ul><li>Lead and mentor a team of software and solution engineers, fostering a culture of excellence, innovation, and accountability</li><li>Provide coaching, career pathing, and growth plans for team members</li><li>Act as a functional leader and technical coach on engineering best practices and standards</li><li>Identify and grow future engineering leaders across the organization</li></ul> Platform Development &amp; Support<ul><li>Drive front-end architecture, design, and implementation across ServiceNow HRSD and Employee Center Pro</li><li>Oversee Tier 2 engineering support for production ServiceNow solutions, ensuring high availability and incident resolution</li><li>Collaborate with operations teams to ensure ongoing data quality, compliance, and platform integrity</li></ul>Cross-Functional Collaboration &amp; Delivery<ul><li>Partner with Product Managers and Designers to define and prioritize user-centric enhancements</li><li>Translate complex business needs into scalable software solutions</li><li>Lead code reviews, testing, and deployment of innovative, enterprise-grade features</li><li>Collaborate across domains to align roadmaps, resolve issues, and deliver outcomes</li></ul> Strategy, Innovation &amp; Change Leadership<ul><li>Set vision for front-end ServiceNow engineering strategy, balancing modernization and platform stability</li><li>Champion agile methodologies (Scrum, Kanban) to drive efficient, value-driven delivery</li><li>Serve as escalation point for complex technical issues and architectural decisions</li><li>Lead transformation initiatives that modernize the employee experience within ServiceNow</li></ul>Skills &amp; Experience:Technical Expertise<ul><li>8+ years of hands-on ServiceNow development experience, with deep platform knowledge</li><li>3+ years leading engineering teams and complex front-end ServiceNow implementations</li><li>Advanced proficiency in JavaScript, AngularJS, HTML5, CSS, REST APIs</li><li>Expertise in ServiceNow frameworks including Employee Center Pro, Workspaces, UI Builder, and Next Experience.</li></ul>Platform &amp; Integration Skills<ul><li>Strong experience with ServiceNow HR Service Delivery and Employee Center Pro</li><li>Proven ability to build and optimize API integrations (REST/SOAP) with external systems (e.g., SAP SuccessFactors, Workday)</li><li>Familiarity with emerging Agentic AI platforms (e.g., Moveworks) a huge plus</li></ul> Strategic &amp; Leadership Skills<ul><li>Adept at translating technical concepts into business value and user outcomes</li><li>Skilled at influencing and building trust with stakeholders across levels and functions</li><li>Strong storytelling and presentation skills to evangelize technology strategy</li></ul>Certifications &amp; Methodologies (preferred)<ul><li>ServiceNow Certified Application Developer (CAD)</li><li>ServiceNow Certified HR Implementation Specialist</li><li>Agile certifications </li></ul>Education:Bachelors degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience#DISNEYTECHThe hiring range for this position in Seattle is $175,800 - $235,700 per year and in California is $167,700 - $224,900 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.Job Posting Segment:Enterprise TechnologyJob Posting Primary Business:Services and PlatformsPrimary Job Posting Category:Software EngineerEmployment Type:Full timePrimary City, State, Region, Postal Code:Orlando, FL, USAAlternate City, State, Region, Postal Code:USA - CA - 2411 W Olive Ave, USA - WA - 925 4th AveDate Posted:2025-08-22

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ServiceNow Software Engineering Manager - HR

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