Position Title: Salesforce CRM Manager (Sales Cloud)Your roleDigital Realty is looking for a Salesforce CRM Manager who is self-motivated and a creative thinker with the ability to grasp concepts quickly, with a diligent and detail-oriented mentality. The CRM Manager will work across all global business units to create and enable solutions for our business partners. The role will cross technical and analytical disciplines that spans all aspects of the business: Sales, Operations, Marketing, and customer facing Application Teams. What you’ll do<ul><li>Assist with CRM migrations &amp; Integrations for M&amp;A activities.</li><li>Manage cross-functional business stakeholders and drive salesforce automations and processes to improve operational efficiencies.</li><li>Manage SFDC admins, developers, and 3rd party resources across the globe and work closely with Peers and management in USA.</li><li>Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities.</li><li>Define data retention policies and maintain the clean Salesforce.com platform.</li><li>Ensure the platform licensing guidelines are in place from time to time, especially with APIs.</li><li>Maintain lead, account, contact, contract, and opportunity records as needed by end users and for development projects within storage limits.</li><li>Work with third-party integrations to Salesforce (experience with Marketo, DemandBase, LeanData, Sales Navigator, DocuSign, Conga CPQ, Conga Document Generation a plus).</li><li>Complete regular internal system audits and prepare for upgrades.</li><li>Keep up to date on new Salesforce features and Releases.</li><li>Publish monthly release notes to users.</li><li>Contribute towards technology roadmaps (build) while managing day to day SFDC operational needs (run).</li></ul> What you’ll need<ul><li>Around 6-8 years of experience as a salesforce lead or product manager with techno-functional hands-on experience and manage 3rd party resources.</li><li>Strong communication skills and ability to manage cross-functional stakeholders.</li><li>Salesforce.com Admin (ADM201) certified.</li><li>Experience with Salesforce integrations using MuleSoft or Dell Bhoomi or Workato.</li><li>Proven record of documenting detailed business/functional requirements.</li><li>Agile work style with the ability to implement feedback and refine features.</li><li>Proven ability to design and implement new processes and facilitate user adoption.</li><li>Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.</li><li>Strong understanding of Salesforce.com best practices and functionality.</li><li>Strong data management abilities and strong documentation framework skills.</li><li>A demonstrated ability to understand and articulate complex requirements.</li><li>Digital Realty cares about the health and safety of its workforce, customers, and vendors. Digital Realty encourages all new hires to be fully COVID-19 vaccinated by their start date. Employees who are not fully COVID-19 vaccinated will need to comply with our weekly COVID-19 testing requirements, subject to applicable workplace accommodation requirements.</li></ul>Preferred skills:<ul><li>Migration of Classic to Lightning UI</li><li>Build lightning components with technical team</li></ul> A bit about usDigital Realty supports the worlds leading enterprises and service providers by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, our global data center platform, gives customers a reliable foundation for scaling their digital business and efficiently managing data gravity challenges. The size and scale of our business puts us in a unique position to offer customers access to 290 facilities in 49 metros across 24 countries and six continents. A bit about our IT teamOur IT team is at the heart of our business. We develop infrastructures, design and build networks, support servers and provide the first line of support by delivering rich connectivity for our customers. With new data centers coming online all the time, it’s a rapidly changing technical environment so our team is always ready to innovate and take the lead on projects. We constantly develop, deploy and support vital networks and data services that drive business performance and improve life for customers around the globe. What we can offer youOur rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.This is an exciting time to join our business so apply now and make your mark on our future. Notes:The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.Digital Realty offers a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions.Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled.  All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.A bit about us Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the companys global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx™) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter. <div> <div> To learn more about Digital Realty, please visit <a href="https://www.digitalrealty.com/" target="_blank">digitalrealty.com</a> or follow us on <a href="https://www.linkedin.com/company/digitalrealty" target="_blank">LinkedIn</a>. </div> <div> What we can offer you </div> <div> Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future. Safely powering progress Safety isnt just a priority here at Digital; its critical to everything we do. Safeguarding lives, protecting assets, and securing data arent just ideals - theyre essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.  </div> </div>Your role Digital Realty is looking for a Salesforce CRM Manager who is self-motivated and a creative thinker with the ability to grasp concepts quickly, with a diligent and detail-oriented mentality. The CRM Manager will work across all global business units to create and enable solutions for our business partners. The role will cross technical and analytical disciplines that spans all aspects of the business: Sales, Operations, Marketing, and customer facing Application Teams.