<h2>Job Description:</h2>Job Title Know Your Client (KYC) Case ManagerCorporate Title AssociateLocation Jacksonville, FLOverviewAs a Case Manager (CM) you will be responsible for the management and coordination of Know Your Client (KYC) due diligence activities for new and existing client relationships meeting internal KYC policy and procedural standards and external regulatory requirements. You will leverage your subject matter expertise to ensure the teams you support continue to operate in line with the Firms anti-money laundering (AML) policies. You will support the stack of clients aligned to your KYC operations team and managing the client pipeline for the sales desk or business they support. You will directly face off to our internal and external clients ensuring we proactively provide transparency to the Business on the progress of their requests.What We Offer You <ul><li>A diverse and inclusive environment that embraces change, innovation, and collaboration</li><li>A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days</li><li>Employee Resource Groups support an inclusive workplace for everyone and promote community engagement</li><li>Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits</li><li>Educational resources, matching gift and volunteer programs</li></ul>What You’ll Do <ul><li>Ability to understand complex Anti-Financial Crime (AFC) rules and related Regulatory, Data standard, and Tax requirements and interpret them well enough to apply to the on boarding process</li><li>Performing detailed initial review of case files, identifying gaps in KYC submissions from clients and sales teams while understanding the impact and associated risks</li><li>Responsible for ensuring that cases are prioritized and managed effectively and consistently in line with the agreed process and Service Level Agreements; ensuring that all aspects of delivery are running effectively</li><li>Act as the front office “point person” on behalf of large teams of due diligence analysts based in other locations</li><li>Fully document all information, findings, and risk assessments</li><li>Appropriate and confidential handling/sharing of sensitive client data, including adherence to client confidentiality and data protection rules</li></ul>Skills You’ll Need <ul><li>Moderate industry experience in AML/KYC and understanding of Investment Banking products</li><li>Excellent written and verbal communications skills</li><li>Attention to detail, strong analytical and problem-solving skills</li><li>Previous experience working with near and offshore stakeholders</li><li>Proficient with MS Office applications and strong in Excel</li></ul>Skills That Will Help You Excel<ul><li>Ability to communicate clear and concise requirements with clients and key stakeholders; translating complex policy requirements into simple and easy to understand terms</li><li>Build and maintain strong working relationships with client onboarding Directors, Team Leads, Lines of Business, Operations, Audit, Compliance, and Technology to ensure consistent quality delivery</li></ul>ExpectationsIt is the Bank’s expectation that employees hired into this role will work in the Jacksonville, Florida office in accordance with the Bank’s hybrid working model.Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.The salary range for this position in Jacksonville is $48,000 to $68,800. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.Deutsche Bank Benefits At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authenti­cally and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click <a href="https://careers.db.com/files/documents/brochures/2025-DB-Benefit-Highlights.pdf?language_id=1" target="_blank">here</a> to learn more!Learn more about your life at Deutsche Bank through the eyes of our current employees:  <a href="https://careers.db.com/life" target="_blank">https://careers.db.com/life</a>The California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank’s California Privacy Notice please email <a href="mailto:HR.Direct@DB.com" target="_blank">HR.Direct@DB.com</a>.#LI-HYBRID <div><div>We strive for a <a target="_blank" href="https://careers.db.com/inside-deutsche-bank/our-culture">culture </a>in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.</div></div>Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.We welcome applications from all people and promote a positive, fair and inclusive work environment.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Click these links to view <a href="https://careers.db.com/files/documents/careers/Equal-Opportunity-Policy-Statement.pdf" target="_blank">Deutsche Bank’s Equal Opportunity Policy Statement</a> and the following notices: <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf" target="_blank">EEOC Know Your Rights</a>; <a href="https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf" target="_blank">Employee Rights and Responsibilities under the Family and Medical Leave Act</a>; and <a href="https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf" target="_blank">Employee Polygraph Protection Act</a>.