<p><em>Location: US-Based | Remote</em></p> <p>At <a href="http://Customer.io">Customer.io</a>, we’re scaling our partner-led growth engine. &gt;40% of our growth comes from Partners, and we are all in with raising it even more. As a Sr. Partner Manager, youll play a key role in driving this strategy forward—owning partner &amp; agency relationships, enabling partners to win with us, and helping create repeatable, high-impact motions that fuel pipeline and revenue.</p> <p>This is more than a traditional partner role. We’re looking for someone <strong>resourceful, creative, and bold</strong>—someone who thrives in ambiguity, thinks like a leader, builder, and brings relevance into every conversation. You’ll be a trusted extension of the <a href="http://Customer.io">Customer.io</a> brand within the partner community and a go-to collaborator across sales, product, and marketing.</p> <h3>What Youll Do</h3> <ul> <li><strong>Build and deepen relationships</strong> with agencies across your territory, ensuring mutual value creation and sustained engagement</li> <li><strong>Collaborate on co-marketing and co-selling</strong> activities, including joint campaigns, warm referrals, and multi-threaded sales motions with AEs</li> <li><strong>Own end-to-end enablement</strong> from onboarding to ramping to growth</li> <li><strong>Drive partner-sourced pipeline and closed revenue</strong>, with clear ownership of both metrics</li> <li><strong>Deliver product and sales training</strong> to partners that position <a href="http://Customer.io">Customer.io</a> clearly and competitively in their solution mix</li> <li><strong>Create structure and accountability</strong> with external partners through sales planning, forecasting, and shared targets</li> <li>Support <strong>demand generation efforts</strong> by planning and executing partner-led events and activities</li> <li>Serve as a <strong>voice of the partner</strong> internally—bringing feedback to improve our product, messaging, and processes</li> <li>Partner with internal teams to <strong>develop and refine our partner program</strong>, enablement materials, and systems</li> <li>Represent <a href="http://Customer.io">Customer.io</a> at industry events, partner summits, and executive meetings</li> </ul> <h3>How You’ll Be Measured</h3> <ul> <li><strong>New partner-sourced pipeline created &amp; Closed partner-sourced revenue</strong></li> <li>Activation and engagement of partners within your assigned territory</li> <li>Partner engagement milestones and training completion</li> <li>Contribution to repeatable GTM and playbook development</li> </ul> <h3>Who You Are</h3> <ul> <li>5+ years in a partner, channel, or B2B SaaS sales role with quota-carrying responsibility</li> <li>Experience with engaging partners in every step of the Partner Development Lifecycle</li> <li>Skilled at managing strategic relationships with multiple stakeholders</li> <li>Youre energized by ownership, quick to learn, and not afraid to take smart risks</li> <li>You bring a strong bias for action—and know how to get things done through influence</li> <li>Bonus: familiarity with selling or enabling <strong>CRMs, marketing automation</strong>, or <strong>integrated SaaS tools</strong></li> </ul> <h3>Structure &amp; Collaboration</h3> <ul> <li>You’ll manage <strong>inbound and outbound sourced partners</strong> within your territory</li> <li>Work closely with supporting internal resourced like Partner Development, Sales Specialists. and DemandGen experts. Ron</li> <li>You’ll partner tightly with AEs on <strong>referral-to-full-cycle</strong> co-sell motions</li> <li>You’ll play a key role in refining and scaling a model that works</li> </ul> <hr /> <h3>Compensation &amp; Benefits</h3> <ul> <li> <p><strong>Starting OTE of $200,000 USD</strong>, adjusted for local market as needed</p> </li> <li> <p>100% coverage of medical, dental, vision, and mental health for you and your family</p> </li> <li> <p><strong>16 weeks of paid parental leave</strong>, <strong>unlimited PTO</strong>, remote work stipend, wellness budget, and more</p> <p><a href="https://customer.io/careers#:~:text=our%20collective%20success.-,BENEFITS,-Our%C2%A0">See full benefits →</a></p> </li> </ul> <h3>Our Hiring Process</h3> <ol> <li>30-min intro call with our recruiter (Maria)</li> <li>45-min conversation with hiring manager (Marc)</li> <li>45-min conversation with a fellow Partner Manager </li> <li>Take-home exercise (1 week)</li> <li>Interview panel to review and discuss</li> </ol> <p>We value transparency and fairness—no trick questions, no unnecessary steps. Offers will be made in writing via official <a href="http://Customer.io">Customer.io</a> channels.</p> <h3>Ready to Build Something Great?</h3> <p>We believe in bold action, thoughtful execution, and making space for experimentation along the way. If you’re looking to make a tangible impact and help shape how we scale with partners—<strong>we’d love to hear from you.</strong></p> <p> </p>

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