Compensation: $80,000 – $100,000 base + Team Performance Bonus License: Active Property &amp; Casualty required Location: Remote (U.S.) Company Description COVU is an innovative technology-focused company that’s disrupting the insurance industry. By delivering a great customer experience through a blend of technology, real-time service, and sales support, COVU ensures that agencies thrive and remain competitive in the evolving landscape. The agencys approach leads to higher retention, increased cross-sales, and greater profitability for its owner(s), while enabling producers to focus on selling to higher-value customers. We value: Entrepreneurship (Ownership): <ul> <li>We foster a culture of ownership and initiative, encouraging our team to lead with an entrepreneurial spirit.</li> </ul> Beyond Expectation (Surprise &amp; Delight): <ul> <li>We aim to consistently exceed expectations, creating memorable experiences that surprise and delight our clients and partners.</li> </ul> Urgency (Speed, Learn, Adapt): <ul> <li>We operate with a sense of urgency, embracing speed, continuous learning, and adaptability as we navigate the dynamic landscape of risk and insurance.</li> </ul> Trust (Reliability): <ul> <li>At the heart of COVU is trust. We are committed to building and maintaining trust through reliability in all our interactions and solutions.</li> </ul> Role Overview The Commercial Lines Account Executive is the strategic relationship leader responsible for end-to-end client satisfaction, retention, and portfolio growth. AEs are the primary client-facing representatives, owning the coverage strategy, producer relationships, and accountability for outcomes. This is a leadership role (not managerial) — the AE leads Account Managers, CSRs, and international support to deliver a seamless client experience. Key Responsibilities <ul> <li>Client Relationship Leadership: Serve as the primary contact for clients, agency owners, and producers. Manage relationships with transparency, empathy, and business acumen. </li> <li>Coverage Expertise: Advise clients on coverage, endorsements, and risk strategies — ensuring policy accuracy and compliance. </li> <li>Retention &amp; Growth: Own overall book performance, ensuring 95%+ renewal and positive client feedback. </li> <li>Team Leadership: Lead the Account Manager and CSR within each book, as well as offshore support teams, ensuring priorities and deadlines are clear. </li> <li>Accountability: Be responsible for all retention and service metrics — if a client leaves, the AE is accountable for the “why.” </li> <li>Workflow Oversight: Direct the sequence of work — delegate tasks appropriately to CSRs and AMs based on urgency and complexity. </li> <li>Cross-Functional Collaboration: Partner with sales, carrier partners, and regional leads to resolve client issues or negotiate favorable outcomes. </li> <li>Process and Quality Assurance: Identify service gaps, monitor quality of output, and mentor AMs and CSRs toward consistency and precision. </li> </ul> Experience &amp; Skills <ul> <li>6–8+ years of commercial insurance experience with direct client-relationship ownership. </li> <li>Proven success in leading small servicing teams (onshore/offshore). </li> <li>Advanced understanding of commercial lines coverages, endorsements, and compliance. </li> <li>Strong familiarity with AMS systems and carrier portals. </li> <li>Excellent negotiation, leadership, and communication skills. </li> <li>Able to balance client management with high operational rigor. </li> <li>Experience servicing multi-state commercial accounts (NY, CA, TX priority). </li> </ul> We can’t wait to hear from you. Apply today!