Global Operation Program Manager

Company Introduction

Coupang is one of the largest and fastest-growing e-commerce platforms on the planet. We are on a mission to revolutionize everyday lives for our customers, employees, and partners. We solve problems no one has solved before to create a world where people ask, “How did we ever live without Coupang?” Coupang is a global company with offices in Beijing, Los Angeles, Seattle, Seoul, Shanghai, and Silicon Valley. We are on a mission to create a world without tradeoffs for our customers as we Aim High and Find a Way to Wow Our Customers. We have been named one of the “50 Smartest Companies in the World” by MIT Technology Review and “30 Global Game Changers” by Forbes.

Search and Discovery

The Search and Discovery Team is responsible for creating a world-class search and discovery shopping experience for our customers, from “intent” based shopping to delighting the customer with serendipitous product discovery on every visit. We are obsessed with optimizing the entire search customer journey, from query understanding and search relevance to personalized and category/mission aware search and recommendation experiences. We believe the experience of finding the right fresh groceries delivered to your door the next morning should be personal and different from shopping for a new laptop or your next pair of jeans. Search and Recommendations drive over 70% of product discovery for our millions of daily customers, so the scale and impact of our work is massive!

The Role

We are hiring for program manager S&D Global Ops with the Search and Discovery org in Seoul, Korea or in Taiwan. You will work on supporting labeling & audit operations on the cutting-edge AI/ML technologies, partnering with operations and tech talent to shape technology offerings that help our customers find the right products at the right time. For each initiative that you drive, you will work directly with Coupang’s Search & Discovery team to define the strategy and then collaborate with cross-functional teams across business operations and tech. You will be responsible for the success of the TW data labeling and operations management for the S&D organization going forward.

Responsibilities will include, but not be limited to, the following:

Labeling Operations Management

Manage the quality of labeling data required to enhance the performance of the search model.

Check production status, estimate ETA, and share with the collaborative team.

Establish Labeling Standards

Develop relevance evaluation criteria and update guidelines to represent the customers perspective.

Process Improvement

Develop and implement efficient strategies for collecting high-quality large-scale data.

Identify issues with labeling error data, derive improvement measures, and streamline processes.

Training and Q&A

Conduct individual and group training to improve productivity and error rates, set and achieve goals, and share work skills.

Analyze and address operator questions to strengthen work capabilities through feedback.

People Management

Manage and develop a team of approximately 50 people.

Business Communication

Share project status with the S&D Taiwan team.

Qualifications

Taiwanese speaker with an understanding in Taiwanese culture and trends

Over 5-7 years of experience in project operations

Experience in data-centric operations such as managing data labeling teams building for products leveraging ML/LLMs.

Track record of managing innovative programs for a large technology-first company.

Track record of using data and quantative research methodologies for operational excellence

Not afraid of making decisions and taking calculated risks.

Experience working with multiple teams across different geographies.

Traits and Competencies

Data-native and analytical thinker who works well in a global, fast-paced, data-driven, cross-functional, and highly ambiguous entrepreneurial environment.

Bias for action and willingness to get your hands dirty to get the job.

Sound business judgment and proven ability to effectively communicate and influence others, including executive level.

Ability to think strategically and at the same time stay on top of tactical execution demonstrating agility of actions.

Skills and Qualifications

Bachelor’s degree in Engineering or equivalent practical experience (preferred)

5-7 years of experience in Program Management

Excellent written and verbal communication skills in Korean

Preferred Qualifications

Proficiency in English communication

Proficiency in Excel, SQL, Python and BI Tools

Recruitment Process and Others

Recruitment Process

Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer

The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

This job posting may be closed prior to the stated end date for application if all openings are filled.

Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.

This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes.

Privacy Notice

Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below.

https://privacy.coupang.com/en/land/jobs/

Document Return Policy (This notice MUST be included in a job posting in Korea only to comply with the Fair Hiring Procedure Act.)

This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.

A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.

A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email (recruitingops@coupang.com). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.

In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.

The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.