Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Position : Catalog Assistant Manager (Global sourcing) The team is seeking a Program Manager with proficiency in Japanese or Cantonese, who is customer-obsessed, motivated, action-oriented, and able to think systemically to drive new business areas for the team. This role will collaborate closely with cross-departmental teams to build operational plans for launching and scaling new initiative programs. The ideal candidate will demonstrate excellent attention to detail, strong operational process planning, analytical capabilities, and business acumen. This individual should be a self-starter, comfortable working in ambiguous environments, and able to manage multiple operational processes across diverse stakeholder teams. The successful candidate will have a proven track record of building collaborative relationships, managing programs and projects, leading teams, and conducting reporting and analysis. What you will do: • Leverage Japanese or Cantonese language skills to support cross-regional projects and communication. • With a focus on improving catalog quality in Taiwan Coupang Marketplace, create scalable and automated solutions for end-to-end management of new programs in partnership with various internal teams. Develop SOPs for manual management where automation is not possible. • Manage a team of 5-10 contractors (including daily attendance, performance monitoring and evaluation, workload management, etc.). • Investigate root causes when issues arise and propose solutions supported by data and evidence. • Drive operational performance improvements and lead projects to expand business and enhance customer and partner team experiences. • Clearly communicate goals, roles, responsibilities, success metrics, and desired outcomes to cross-functional project teams and program stakeholders. • Work independently as well as influence and manage project teams, sub-teams, and subject matter experts to develop, test, or implement new ideas or process improvements. • Ensure that multiple projects within the program roadmap are delivered on time and meet specified objectives. Basic Qualifications: • 4 years of experience in program, project, or process management, or business operations, preferably in the e-commerce industry. • Proficiency in English (speaking and writing) is required. • Proficiency in Japanese or Cantonese is required. • Highly analytical, detail-oriented, strong business sense, and able to thrive in a fast-paced and growing environment. • Ability to gather, analyze, and organize large amounts of data, providing actionable insights and recommendations. • Strong Excel skills. Preferred Qualifications: • 1 year of people management experience. • Experience with SQL or other data-building tools is a strong plus. Recruitment Process • Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer • The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. • Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.