Our Guiding Stars are the values at the heart of our organization that drive everything we do. We are committed to creating meaningful change not only in our industry but also in the communities we engage with. If our Guiding Stars resonate with you, we encourage you to consider joining our team. <ul> <li>Drive Results: We think big, work smart, and execute fast to transform the future of commerce</li> <li>Cultivate Belonging: We welcome diverse backgrounds and experiences, driving positive change through inclusion and teamwork</li> <li>Champion Customers: We go the extra mile for our customers to help them unlock their full potential</li> <li>Adapt Boldly: We’re curious and innovative, we take risks and grow from our failures</li> </ul>   <div>The Opportunity: We are looking for a new addition to our Customer Success team in Boston, MA, USA. This person will be a link between the customer and the most modern commerce products. You will work closely with our support, product development, and sales teams to provide the best ways toward success for our customers. You will be accountable for nurturing the customer relationship and the overall account health and post-sales acquisition, and will be chiefly responsible for positioning commercetools as trusted, strategic partners with our customers. In addition, the role is expected to actively contribute to and support the growth and development of the Customer Success practice both regionally and globally. If you bring deep technical understanding to the table as well as a sales affinity and the skills of an excellent communicator we would love to meet you! Are you ready to come up with great solutions for big brands and be in charge of multiple communication channels?  </div> <div> </div> <div>This role offers a hybrid work environment with three days a week in our Boston office.</div> <div> </div> <div>Your Mission: <ul> <li>Support our customers in making the best use of our composable products</li> <li>Advise our customers in continuously developing their future technology and commerce stack on top of the commercetools products</li> <li>Ensure customers understand the business value of new features for their business cases</li> <li>Identify customer KPIs and objectives and actively lead the engagement toward those</li> <li>Plan, coordinate, and carry out strategic business reviews with our customers</li> <li>Collect and communicate customer input and requirements for the new feature development to our Product teams</li> <li>Work closely together with different departments within commercetools to deliver expertise and to help our customers reach their goals</li> <li>Support our customers in growing their business on top of our products </li> <li>Contribute to planning and executing customer and/or marketing events, such as webinars, case studies, or working groups</li> <li>Retain existing customers and increase their consumption of commercetools products and service</li> <li>Uses skills and expertise to contribute to company objectives, principles, and goals. Including taking initiative to make process improvements.</li> <li>Be viewed as an expert within the company and externally, sharing knowledge across the business and with cross-functional teams.</li> <li>Lead or play a major role in the overall long-term strategy for the department.</li> <li>Develops and mentors team members while encouraging cooperation and bringing together complementary skills </li> </ul> </div> <div>What you need to succeed: <ul> <li>A wealth of experience in technical consulting, training, pre-sales, or other customer-facing roles</li> <li>Recent and relevant retail or e-commerce experience is required</li> <li>A deep understanding of product value, B2B contracts, and value realization</li> <li>A blend of business and technical knowledge to work with the different types of customers</li> <li>A confident and convincing appearance with a high degree of customer orientation</li> <li>Willingness to travel (approx. 25%)</li> <li>Very good communication and presentation skills</li> <li>Structured and effective working style, both independently and in a team</li> <li>Team player who loves to work in an international and growing tech company with onsite as well as distributed team members across the globe </li> </ul> </div> We care about your growth and well-being 💰 Competitive Compensation Package: Generous compensation structure consisting of salary, a competitive stock option package, and various benefits and perks ☀️ Workation: Work up to 60 days per year in a country different from your home country, with 20 working days per trip  💻 Learning &amp; Development Budget 📚 Academy: Regular training sessions, access to Coursera and Babbel training courses 🙌 Our Benefits: Check them out <a href="https://commercetools.com/careers/our-benefits">here</a> ⌚️ Flexibility: Morning person or night owl? We believe in outcome and motivated employees 🚀 Mindset &amp; Growth: A diverse workplace with an open, international culture, and learning environment   For US-based roles 🩺  Well-Being: 100% employer-covered medical, dental, and vision insurance for employees and dependents 🌴 Work-Life Balance: Generous time off for personal time, vacation, parental leave, holidays, well-being, and volunteering 💰 Prepare For Your Future: 401k with company match 👐 Get Involved: Opportunities to join our Employee Resource Groups, fitness challenges, artistic channels, and more!   Come grow with us! We are all different and that is what makes us stronger! We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company better. At commercetools, we are proud to be an equal opportunity workplace. We are committed to fair hiring practices regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.   Please note our salary range pertains to base pay.<div><div><div>US Pay Range </div><div>$120,000—$150,000 USD</div></div></div>

commercetools

Senior Customer Success Manager

commercetools

Similar Remote Jobs