<h1>Job Description</h1>About Us: Cognex is the world’s leading provider of vision systems, software, sensors, and industrial barcode readers used in manufacturing automation.   Cognex vision helps companies improve product quality, eliminate production errors, lower manufacturing costs, and exceed consumer expectations for high quality products at an affordable price. Typical applications for <a href="https://www.cognex.com/products/machine-vision" target="_blank">machine vision</a> include detecting defects, monitoring production lines, guiding assembly robots, and tracking, sorting and identifying parts. <div>Cognex serves an international customer base from offices located throughout the Americas, Europe, and Asia, and through a global network of integration and distribution partners. The company is headquartered close to Boston in Natick, MassachusettsWe are seeking a skilled ServiceNow Administrator with at least 3 years of experience to work in our Cork, Ireland office on a hybrid schedule - 3 days in the office and 2 remote. This person will maintain and enhance our ServiceNow platform through configuration, customization and user support</div>Essential Functions:<ul><li>Platform Maintenance: Ensure the stability and usability of the ServiceNow platform across production and non-production environments</li><li>Configuration: Set up and configure ServiceNow applications and modules according to business requirements</li><li>Customization: Develop custom scripts, workflows, and integrations using JavaScript, Web Services, HTML, and CSS</li><li>Incident Management: Handle incidents, problems, and change requests related to the ServiceNow platform</li><li>Data Management: Manage the Configuration Management Database (CMDB) and ensure data integrity using Discovery or equivalent methods</li><li>Upgrades and Patching: Perform regular updates, patches, and code migrations to keep the platform up-to-date</li><li>Documentation: Create and maintain process and knowledge documentation for team members and users</li><li>User Support: Provide technical support and training to end-users and other stakeholders</li></ul>Knowledge, Skills &amp; Abilities:<ul><li>Experience: At least 3 years of experience with the ServiceNow platform</li><li>Certifications: ITIL certification and ServiceNow Administrator certification are highly desirable</li><li>Skills: Proficiency in JavaScript, HTML, CSS, and familiarity with Agile/Scrum methodologies. Knowledge of IT service management (ITSM) and ITIL processes is also important</li></ul>Minimum Education and Work Experience Required:<ul><li>Bachelor’s degree in Computer Science, Information Systems or a related field is preferred</li></ul><h1>Additional Job Description</h1>