Coalition
10 days ago
About us
Coalition is the worlds first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks.
Opportunities to make an impact with bold thinking are real—and happening daily at Coalition.
About the Role
We’re looking for someone who thrives on helping others. As a Customer Success Associate, you’ll support brokers and policyholders who rely on our platform to protect their businesses. Your focus: make sure they feel heard, supported, and set up for success.
This is an excellent role for those who are excited to learn, solve problems quickly, and contribute to our growth. You’ll join a team that values accountability, collaboration, and delivering genuine value to our customers.
The Customer Success Associate role is an in-office position located in our Provo, UT office.
Responsibilities
- Respond to inbound questions from customers via live chat, email, and occasionally by phone
- Guide users through our quoting and cybersecurity platforms, explaining features and steps clearly
- Connect customers to the right internal team—whether it’s Sales, Claims, Insurance, or Security
- Complete key tasks that help keep our operations running smoothly, like application updates or system checks
- Share insights from customer interactions to help us improve how we work and what we build
Skills and Qualifications
- Prior experience in customer service or support is a plus, but not required
- Clear written and verbal communication; you know how to tailor your tone based on the situation
- Curiosity, resilience, and comfort working in a fast-changing environment
- A drive to learn and grow from feedback and real-world challenges
- A collaborative, humble approach; you believe great service is a team sport
- Bonus: familiarity with insurance or B2B SaaS platforms
Working Hours and Compensation
This is a full-time, in-office position based in Provo, UT. The role is classified as non-exempt under FLSA guidelines, which means youre eligible for overtime pay when working more than 40 hours in a week. You may also be eligible for meal and rest breaks under applicable state law. While occasional overtime may be needed, youll always be compensated fairly for your time and effort.
Our compensation reflects the cost of labor across several US geographic markets. The US base salary for this non-exempt position ranges from $21.01–$25.48 per hour (approximately $43,700 - $53,000 annually) depending on location and experience. Consistent with applicable laws, an employees pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your recruiter can share more on target salary for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed.
Perks
- 100% medical, dental and vision coverage
- Flexible PTO policy
- Annual home office stipend and WeWork access
- Mental & physical health wellness programs (One Medical, Headspace, Wellhub, and more)!
- Competitive compensation and opportunity for advancement
Why Coalition?
Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion.
We’re always looking for collaborative, inquisitive individuals to join ## OurCoalition.
Privacy Notice
Coalition is committed to protecting your privacy and handling your personal information responsibly. We collect, use, and store personal information as necessary for the recruitment process and in compliance with applicable privacy laws and regulations in all regions where we operate. We want you to understand what personal information we collect, how we use it, and your rights regarding access, correction, and deletion of your data where applicable. Information submitted, collected, and processed as part of your application is subject to Coalitions Privacy Policy. For further details, please review our full Privacy Policy or contact us with any questions regarding how your information is handled.
Anti-Discrimination Notice
Coalition is proud to be an Equal Opportunity employer. Our policy is to provide equal employment opportunities to all individuals, without discrimination or harassment on the basis of any characteristic protected by applicable laws in each country where we operate. This commitment includes, but is not limited to, ensuring equal treatment in recruitment, selection, training, promotion, transfer, compensation, and all other aspects of employment. Coalition does not tolerate discrimination or harassment of any kind, and we are dedicated to fostering an inclusive and supportive workplace.
Accommodations
Coalition is committed to providing reasonable accommodations to qualified individuals with disabilities, including applicants and employees, in accordance with applicable laws and regulations in each country where we operate. Our policy is to support equal opportunity in the hiring process by considering qualified applicants regardless of disability or other protected characteristics, unless providing accommodation would impose an undue hardship or disproportionate burden. If you require accommodation to complete an application, interview, pre-employment testing, or participate in the selection process, please contact us at candidateaccommodations@coalitioninc.com. We also consider all qualified applicants, including those with criminal histories, in line with applicable laws and regulations in each jurisdiction.
To all potential candidates: Coalition primarily does not use third-party recruiting services. Potential candidates will only be contacted by Coalition, Inc. during the recruitment process. You can always verify any opportunity on our official careers page http://www.coalitioninc.com/careers.
To all recruitment agencies: Coalition does not accept unsolicited agency resumes. Do not forward resumes to our email alias, employees, or other physical or virtual organization locations. Coalition is not responsible for any fees related to unsolicited resumes.