<div><b>About CloudWalk:</b></div><div><span>We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, were now expanding our neural network - literally and metaphorically.</span></div><div><br /></div><div><b>The Role</b><span>:</span></div><div><span>Youre the frontline hero, the voice of InfinitePay. In our high-octane world, youll tackle customer issues head-on, from simple guidance to complex technical juggernauts. Your mission: Deliver exceptional service, solve problems end-to-end, and turn challenges into triumphs.</span></div><h3>What Youll Be Doing:</h3><ul><li>Engage with customers through chats, emails, and calls, offering stellar support and solutions.</li><li>Dive deep into inquiries and technical troubles, diagnosing and resolving any customer issues.</li><li>Provide alternative solutions, aiming to retain and delight our customers and clients.</li><li>Conduct follow-ups and manage callbacks, ensuring customer satisfaction at every turn.</li><li>Automate processes and enhance engagement with technology using AI to optimize support and customer interactions.</li></ul><h3>What Youll Need to Succeed:</h3><ul><li>Exceptional communication skills, adept in various interactions.</li><li>A keen desire to create outstanding customer experiences.</li><li>Analytical prowess and logical problem-solving skills.</li><li>A sense of ownership, treating each situation with responsibility and dedication.</li><li>Meticulous attention to detail, coupled with an eagerness to continuously learn and improve.</li><li>Fluency in Portuguese.</li><li>Upper intermediate English skills, primarily for internal communication with our diverse, multinational team.</li><li>Fundamental understanding of prompt engineering, showcasing an ability to effectively interact with and utilize AI technologies.</li><li>Basic knowledge of SQL.</li></ul><h3>Nice To Have:</h3><ul><li>Familiarity with programming languages, particularly Ruby || Python</li></ul><h3>What We Offer:</h3><ul><li>A chance to grow and learn in a supportive, dynamic environment.</li><li>A role in a fully remote and diverse team, where autonomy is paired with collaboration and innovation.</li></ul><div><span><b>Join us at CloudWalk, where we’re not just engineering solutions; we’re building a smarter, AI-driven future for payments—together.</b></span></div><div><br /></div><div>By applying for this position, your data will be processed as per CloudWalks Privacy Policy that you can read <a href="https://drive.google.com/file/d/1dP7LPag4YbeM-BgiAw2H3yCvfLIVeJHY/view?usp=drive_link">here in Portuguese</a> and <a href="https://drive.google.com/file/d/1It1RIt3MVGIMOoydCsrKh6cF6tSxVony/view?usp=drive_link">here in English.</a></div>