<div><b>About CloudWalk:</b></div><div><span>We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, were now expanding our neural network - literally and metaphorically.</span></div><h3>About the role</h3><ul><li>We’re looking for a <b>Chargeback Analyst</b> who’s curious, hands-on, and eager to learn. No previous experience with chargebacks or coding? No problem — <b>we’ll teach you everything</b>.</li><li>You’ll work side-by-side with our developers to <b>automate manual processes</b>, investigate fraud patterns, and ensure our operation is always up to date with the latest rules and requirements from <b>Visa, Mastercard, Elo, and Amex</b>.</li><li>You’ll be the <b>bridge between the customer, operations, and tech</b>, and will play a key role in making our dispute process smarter, faster, and more scalable.</li></ul><h3>What Youll Be Doing</h3><ul><li>Learn and <b>master the chargeback business rules</b> (well train you)</li><li>Stay on top of <b>network (Visa, Mastercard, Elo, Amex) updates</b>, and work with the team to implement changes when needed</li><li><b>Work closely with developers</b> to improve and automate chargeback workflows</li><li><b>Translate customer and operations needs</b> into product and tech insights</li><li>Investigate disputes, identify <b>fraud patterns</b>, and support in crafting strong responses</li><li>Be extremely <b>deadline-oriented</b>, managing dispute timelines with accuracy</li><li>Learn the basics of <b>Ruby programming</b> to help build internal tools and automations</li></ul><h3>What You Need To Succeed</h3><ul><li>No previous experience in chargebacks or coding required — <b>just a strong desire to learn</b></li><li>Clear communication and <b>collaborative mindset</b></li><li>Great attention to detail and a <b>strong sense of responsibility</b></li><li>Interest in <b>learning to code (Ruby)</b> — we’ll provide full support</li><li>Investigative spirit with an eye for <b>fraud patterns and anomalies</b></li><li>Ability to <b>track and interpret external rule changes</b> from card networks and assess their operational impact</li></ul><div><span><b>Join us at CloudWalk, where we’re not just engineering solutions; we’re building a smarter, AI-driven future for payments—together.</b></span></div><div><br /></div><div>By applying for this position, your data will be processed as per CloudWalks Privacy Policy that you can read <a href="https://drive.google.com/file/d/1dP7LPag4YbeM-BgiAw2H3yCvfLIVeJHY/view?usp=drive_link">here in Portuguese</a> and <a href="https://drive.google.com/file/d/1It1RIt3MVGIMOoydCsrKh6cF6tSxVony/view?usp=drive_link">here in English.</a></div>

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